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Company Profile
Profile Overview
About W&B GmbH
Home page of the W&B Group consisting of W&B IT System House, W&B Dental Service, W&B Medical Service and W&B Plus Data Protection.
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Services
100%
- Managed IT Services: 100 %
Please note: The assignment of these data is based on estimates by Feedbax. These benefits are subject to change at any time at the discretion of the provider once it has adopted this company profile.
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Rating Overview
Overall Rating
Rating distribution
| RATING | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 stars | 90.9% | |
| 4 stars | 0% | |
| 3 stars | 6.1% | |
| 2 stars | 0% | |
| 1 star | 3% |
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reviews
Feedbax reviews
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All Reviews
Ana Pantovic August 2026
Thank you to Mr. Markus Bremer for his competent, professional, and human approach in solving the various issues with our PVS. Thanks also for being easy to reach by phone and for your quick help. All in all, your team is doing a great job. Wishing you continued success in the future!
Google
Mohammad Mehvar June 2026
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Leider bin ich mit dem Service sehr unzufrieden. Wegen eines akuten Problems mit unserer Telematik-Infrastruktur bzw. dem Kartenlesegerät habe ich den Support kontaktiert. Gerade zum Quartalswechsel ist ein funktionierendes Kartenlesegerät für eine Zahnarztpraxis unverzichtbar. Zunächst wurde ich mehrfach an unterschiedliche Stellen weiterverwiesen. Als ich schließlich eine Mitarbeiterin erreicht habe, konnte sie mich trotz längerer Suche weder nach Name, E-Mail noch nach Adresse im System finden. Obwohl eine Lösung grundsätzlich möglich gewesen wäre, machte man jede Unterstützung davon abhängig, dass ich zunächst einen Wartungsvertrag abschließe oder eine kostenpflichtige Vereinbarung unterschreibe. Selbst nachdem ich erklärt hatte, dass die Kosten in diesem Moment zweitrangig sind und ich dringend schnelle Hilfe brauche, wurde mir die Unterstützung verweigert. Besonders enttäuschend ist, dass wir bereits Wartungsgebühren an CGM zahlen und W&B bei uns in der Region als Vertragspartner auftritt. Leider deckt sich dieses Erlebnis auch mit meinen bisherigen Erfahrungen: Die Erreichbarkeit ist häufig schlecht, man landet oft nur auf dem Anrufbeantworter und wartet auf einen Rückruf. Bei akuten technischen Problemen, die den Praxisbetrieb beeinträchtigen, ist das keine akzeptable Lösung. Insgesamt fehlt hier ein kundenorientierter, lösungsorientierter Support.
Comment by W&B GmbH
Hello Mr. Mehvar, thank you very much for your detailed feedback. We’re very sorry that you experienced our support in this particularly critical situation for you as unhelpful and difficult to reach—especially around the quarterly changeover, when a functioning card reader is essential for day-to-day practice operations. We understand your frustration. At this point, we’d like to briefly clarify the process: In general, all practices can contact a central TI hotline for matters related to the Telematics Infrastructure. Requests are taken there and then forwarded to the relevant partner—in this case W&B. Depending on workload, longer waiting times can unfortunately occur. Customers with a W&B TI Care Complete contract also benefit from having access to a direct extension, which allows them to reach us more quickly and connect directly with our support team. This access is not a requirement to receive help in general. In your case, however, there was no such contract. To make matters worse, we were initially unable to clearly assign your practice to the correct records, because different contact details were saved in different systems. Here too, we should have handled and guided the process more effectively and provided a faster solution. Regardless, it’s not in line with our standards that you were redirected multiple times (via the general TI hotline and W&B) and that overall we were perceived as being difficult to reach and not sufficiently solution-oriented. We take your feedback very seriously—especially because we know how critical IT disruptions are to practice operations. That said, we offered you support by phone and email, but unfortunately we have not yet received a response from you, so we can’t take further action. Since you don’t have a TI Care Complete contract with us, it’s unfortunately necessary to commission the services in writing in advance. Of course, we’re still happy to help and would like to resolve the matter with you together. Please contact us directly using the contact details you already have from us, so we can take care of it personally. Thank you for your candid words. Kind regards, Your W&B team
Google
Frank again June 2026
Google
Dr. Marc Wendland May 2026
Great support—especially when things get tough. Good communication internally.
Google
Nils December 2025
Smooth and speedy project. The staff at W&B are very friendly, calm, and competent. In my opinion, they provide top-notch service.
Google
Lena Lübeck December 2025
We, Diakonie Nord Nord Ost in Holstein gGmbH, have been working with W&B for several years and have jointly developed the media systems division. The collaboration has evolved over the years and W&B has become a very reliable partner. Even minor challenges have always been solved quickly and professionally, with clear and actionable suggestions. We are very satisfied and would recommend W&B at any time.
Google
Johannes Wentorp GmbH November 2025
We have been working with W&B for more than 5 years now and are completely satisfied. Our IT infrastructure has become much more stable, secure and efficient as a result of our collaboration. Even complex projects - from server migrations and cloud solutions to IT security concepts - have always been implemented professionally, transparently and on time. We feel well looked after and can recommend W&B without reservation - a reliable partner who represents our company excellently in all IT matters.
Google
Arnd Hemmer October 2025
W&B recently implemented an MDR system for us. As usual, the implementation went smoothly. We not only feel well looked after by W&B when it comes to IT support, but also when it comes to IT security. In recent years, W&B has repeatedly and successfully implemented projects to optimize our IT security. It is a good feeling to know that W&B is taking care of these issues professionally in the background and that we can concentrate on our daily work!
Google
Transports Pfützenreuter October 2025
We are very satisfied with the service provided by W&B. The team is always fast, reliable and offers uncomplicated solutions for our IT issues. We really appreciate the pleasant cooperation and the professional support.
Google
Alexander Weise April 2025
We converted our PVS with W&B. From the initial consultation and planning to the implementation of the changeover, we always received reliable, competent and friendly support. Everything was perfectly organized. A big thank you goes especially to Ms. Lipinski and Mr. Zynda. We recommend W and B without reservation
Google
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