Ricoh Deutschland GmbH

Do people do more than just blame others?

I’m extremely disappointed with this Ricoh scanner. It feeds receipts crookedly, regularly jams them, and even damages them in the process. Especially when you need to digitize important original receipts, this is completely unacceptable. For the high price, I expected much better reliability. Instead of saving time, the device only costs me stress—and in the worst case, important documents. Based on my experience, I unfortunately can’t recommend this scanner, and I wouldn’t buy it again.

The printers are really good, but the company's service is an absolute disaster. The AI phone bot feels like it's from 2003 and can't do anything. Make the products more expensive if you want, but put a nice person on the phone who can help when something goes wrong. But what you're doing in terms of service is unacceptable in the commercial sector. Especially when you're spending so much money on it.

Disappointing cashback processing - dubious approach I ordered a scanning device on 17.03. which was advertised with a cashback of €50.00. The device itself was delivered quickly and is in perfect working order. However, I am still waiting today, 24.06., for the promised cashback amount. Despite several inquiries on my part and the timely submission of all required documents (data, invoices), I have not received a binding statement regarding the payout date. Instead, I am repeatedly sent into an endless waiting loop. The handling of this cashback process is extremely non-transparent and time-consuming. It gives the impression that the company is deliberately delaying or complicating the payout. I find it particularly disappointing that I am not an isolated case - as I have learned, there are numerous other customers with similar problems. For me, this approach borders on misleading and is anything but reputable. I cannot recommend the company because of this unprofessional cashback practice.