Reason 2 Call

Hello, Thank you for sharing your experience with our gardening services. We’re sorry to hear that your experience with us wasn’t satisfactory. At the moment, we’re unable to identify you as a client of this agency based on the information available. Please email us at [email protected] and include the contract signatory’s contact details so we can get in touch and discuss this with you if you’d like. This conversation is intended to help us understand what happened and to consider possible solutions in a calm, respectful way. We remain at your disposal if you need anything further. Client satisfaction is very important to us, and we want to provide you with a response that’s tailored to your situation. Kind regards, Caroline Customer Satisfaction Team O2

Hi there, Thank you so much for your feedback. We’re delighted to hear that the quality of the work and our communication have met your expectations. Your satisfaction is our top priority every day. Kind regards, Caroline Customer Satisfaction O2 Team

Hello Ma’am, Thank you for taking the time to submit this review. Please accept our apologies for this situation, which does not reflect the experience we want our customers to have. We understand your frustration, because communication is essential to what we do. Our apologies as well for what happened on June 2 regarding the absence of our staff member, which is not reflective of our usual continuity of service. Our area manager contacted you yesterday to offer to add an additional service with him next week, either Tuesday or Wednesday, depending on your preference. Please feel free to get back in touch with us by phone or email to let us know which of the proposed time slots would work best for you. We want to provide you with the level of service you expect, and we’re available to discuss this further if you’d like. Kind regards, Margot, Satisfaction O2 Team.

Bonjour, Nous vous remercions sincèrement pour cette note 5 étoiles ! Votre satisfaction est notre plus grande récompense et nous sommes heureux de vous avoir offert une expérience à la hauteur de vos attentes. L’équipe Satisfaction O2

Hello, We’re truly sorry for the behavior you witnessed. Please be assured that this does not reflect our brand or the values we want to share with our customers and other users. Thank you for bringing this to our attention—we’ll pass this information along to the relevant agencies so that appropriate action can be taken. That said, we’re surprised to see you repost the same review nine months later. We hope you haven’t run into any further issues with one of our vehicles on the road. Have a great day. Kind regards, Caroline Customer Satisfaction Team, O2

Hello, Sir, Thank you for your detailed response. We’re truly sorry to hear that your experience didn’t meet your expectations. Your feedback is very valuable to us and helps us better understand what needs to be improved. We take your comments very seriously and we regret the communication and organizational issues you encountered. We’re going to review this situation to ensure more reliable, better-suited services going forward. Kind regards, Maëlle Customer Satisfaction O2 Team

Hello, We’re sorry to hear about your comment and that you had a disappointing experience with our services. We’d like to discuss further what didn’t meet your expectations so we can better understand your feedback and update our messages and procedures if necessary. Please email us at [email protected] and include the contact details associated with your contract or the request you made through our services. Please be assured that our customers’ satisfaction is our top priority, and we will do our best to provide you with a tailored response. Kind regards, Caroline Satisfaction Team

Bonjour, Merci infiniment pour votre note ! C’est un vrai plaisir de savoir que nos prestations vous ont donné entière satisfaction. L’équipe Satisfaction O2

Hello Julie, Thank you so much for your kind feedback. We’re delighted that our responsiveness and the supportive guidance from our team were able to meet your expectations and support your father’s needs. Kind regards, Julie Satisfaction O2 Team

Hello Ms., Thank you for taking the time to share your feedback. We’re delighted to hear that the service met your expectations. Your comments motivate us to keep providing high-quality service. Kind regards, Julie Satisfaction O2 Team