Comment by MD Marketing DigitalDear אחד שכזה, Thank you for taking the time to share your feedback. First and foremost, we sincerely regret that your colleague’s experience with our agency did not meet expectations. At MD Marketing, we value every inquiry and take all client communications seriously, especially when they involve concerns around transparency, approach, and cultural sensitivity. We would like to clarify that we received your email on July 22nd at 4:25 PM, which was outside of our regular business hours. While we aim to respond to all inquiries within 72 hours, we apologize for not meeting that timeline in this case. The nature of your message required us to consult with senior management in order to provide an accurate and thoughtful response, which led to the delay. Please rest assured that there was never any intention to ignore your message. Our goal is never to avoid questions, but to ensure that our replies are both clear and responsible. In many cases, we suggest a short introductory call, not as a sales tactic, but to better understand the context and offer meaningful insights from the start. Regarding your colleague’s two specific questions: 1. We do not judge the nature of any business or product, as long as it complies with applicable laws and basic ethical standards. 2. We do not use our own accounts for client campaigns. All strategies are carried out through the client’s channels, unless otherwise agreed in writing. That said, if our process came across as unclear or dismissive, we take that seriously and will reflect on how to improve initial interactions, especially in culturally sensitive contexts. We’d be happy to reconnect and clarify any misunderstandings. If your colleague or you are open to it, please contact our management team at [email protected], and we’ll do our best to address this with the attention it deserves. Wishing you both the very best, The MD Marketing Team
