LuxPC

I hope I haven't misled anyone with my review: a dedicated, busy team of technicians who know their stuff! They are technicians, so they are not particularly customer-oriented! And busy means that they don't have time for private customers!

The owner visited our company in person and promised to do the work. It was about things that had to be done by a certain deadline. Despite the promise, he never contacted us again. If you don't want to accept the job, you can tell the customer directly so that they can prepare for it. So we had relied on the promise and were left in the lurch.

My laptop stopped charging, but otherwise worked. I was told at the store that it was beyond repair. An hour later, I found another company that at least unscrewed and examined the laptop, replaced a part and after a day the laptop was working perfectly.

A 0. I came to these guys with my external hard drive saying that it was beeping, that I couldn't copy stuff properly and that I didn't know what to do. They switched it on in front of my eyes, which is something, I now know, you should NEVER do in case of doubt of the kind of damage the hard drive has. I even remember the guy doing that saying, "this sounds good", so I let it there for two hours as they asked to.They called me back saying they couldn't do anything because the hard drive had a mechanical problem, that the laptop would not recognise it, meaning they had switched it on again. After this they gave me the contact of a guy who asked me 1.000 euros to get back my data. Of course I went to someone else, who asked me 350 euros, who opened it in a proper environment and told me it was not possible to rescue the data anymore because an hard disk with this kind of problems should never ever been switched on. So I have lost everything of the last 6 years, personal and professional, because the reading "head' of the disk was scratching it out while being on. They were supposed to tell me what to do and which were the possibilities in order to rescue it, instead, something that was braking just died in their hands. I called them asking why did they switched it on, that the technician told me that, that was probably the cause of the final damage and instead of an apology they guy of Lux PC wouldn't let me explain, would scream at me on phone and hanged it. I advice everyone to just avoid this place.