Keyweb AG Alternatives
Profile Overview
About Keyweb AG
Webhosting, Domains, Server sowie individuelle Hosting Lösungen von Keyweb - dem Virtualisierungs-Experten. 24/7 Support ✓ Managed Service ✓ Germany.
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Locations
Services
- Managed IT Services: 100 %
Managed IT Services
- Hosting : 50 %
- IT Infrastructure : 50 %
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Rating Overview
Overall Rating
Distribution of rating stars
| STARS | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 Stars | 90.9% | |
| 4 Stars | 0% | |
| 3 Stars | 0% | |
| 2 Stars | 4.5% | |
| 1 Star | 4.5% |
Reviews
Feedbax Reviews
All Reviews
I have been a KeyWeb customer for about six months and use both the free and Pro versions of the Keyhelp Admin license on my servers. I am really impressed with both the technical aspects of the server administration software and the service, or rather the way I communicate with individual employees, whether by email or phone. In addition, the prices of other manufacturers, especially those with the big P, continue to rise, and with Keyweb's Pro version, I get even more features for a fraction of the cost. Best regards, Sebastian Nawrot
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I canceled my server after only two days! I have rarely experienced anything so unprofessional. The "customer service" was not only rude, but also completely impertinent. Simple queries were met with a flippant response instead of help. I run several web projects and have now migrated everything to a provider who actually knows what customer service means. If you value respectful treatment and competent support, you should avoid this company. A prime example of how to drive customers away in record time.

Dear Mr. Weiß, We read your entry with great astonishment. As the recipient of the attachment you have enclosed is not Keyweb AG, we are all the more puzzled. There may have been a mix-up here. We are very surprised by your description of "rude customer service", as we received positive feedback and words of thanks from you both in the initial telephone call and in a further consultation. As a result, you decided to order a product. After two days, the order you placed was canceled without giving any reasons and without any further telephone contact, contact via support ticket or another e-mail. We processed the revocation immediately and without complaint, without incurring any costs. Unfortunately, you did not respond to our inquiry about the reason for the revocation and a possible other suitable service. It is important to us that our customers can always give us their feedback directly. Should there be a specific omission at this point, we are always happy to have a clarifying discussion. So please feel free to contact us. Kind regards Your Keyweb AG
Great service, good products and reliable!
An excellent provider who, with a lot of patience, enables customized and at the same time legally compliant solutions. -- And the support (tip to Mr. Cheno and colleagues) is outstanding!
A very good and fast provider. When it comes down to it, employees are there to help competently, the ticket system works promptly and is solution-oriented. Both thumbs up.

Dear Mr. Gasteiger, Thank you very much for your 5-star rating and the positive feedback. We are very happy to pass on the positive words to our colleagues. Kind regards Your Keyweb AG
We have had Nextcloud hosting with Keyweb for almost 2 years and are more than thrilled. The service, both on the phone and via the ticket system, is very competent and super fast. All questions, requests or problems are dealt with immediately. Above all, you as a customer are dealt with personally, so there are no pre-formulated phrases or meaningless evasive answers, as we know them from the support of other companies. NC Hosting is very stable and the software is regularly updated as soon as new versions are available. Other providers that we looked at before Keyweb sometimes offered outdated versions (insecure/with known security gaps) without any explanation as to why this was the case. I also think it's great that with Keyweb you can use and configure your Nextcloud instance almost completely. For example, as far as I have tested, you can install all apps from the app store. Even something like OCC Web or CSS Styles. You do not have independent FTP access to the configuration files of the software (e.g. config/config.php). But some fine-tuning of the configuration could still be easily implemented via the support (e.g. retention period of the file versions, automatic deletion intervals, etc.). To be honest, Nextcloud hosting with Keyweb is the best solution for: not having to operate/maintain your own server and still being able to customize Nextcloud. By the way: recently there was a doubling of storage space for the booked tariffs - free of charge and also for existing customers (what else can you say?). Great company, we will definitely look here first when we need more hosting products 😊
I have been using Keyweb AG's service for a long time and am thoroughly impressed. From the first registration to the ongoing operation of my websites, everything went smoothly. The user interface is intuitive and allows even beginners to get started quickly. The excellent customer service deserves special mention. For every question or concern, I received competent and friendly help within a very short time. The loading times of my websites are impressively fast and I have not experienced any downtime. Keyweb also offers excellent value for money with many useful additional features. I would particularly like to praise the flexibility of the service. Whether you want to run a simple website or a complex, database-driven platform, Keyweb has the right solution for every need. I can recommend Keyweb without reservation.

Thank you very much for this nice and very appreciative 5-star rating. We are very pleased that you are so satisfied with our service and support on the one hand and our products on the other. We very much appreciate you taking the time to write this recommendation. Kind regards Keyweb AG
I was a customer of Keyweb AG for just over 10 years. Unfortunately, I no longer needed any capacity in Germany for my projects. Should that ever be the case again, Keyweb AG will be my first port of call. All the employees I have dealt with over the years have been extremely competent, friendly and helpful. As I deal with other providers both privately and, above all, in business, I have greatly appreciated the customer service, the quality of the software tools and the fast response time in support. I can recommend Keyweb AG without reservation!
Friendly, competent and very fast! An absolute recommendation. As far as customer service is concerned: one of the best in Germany. I have been a customer for many years and remain one under these conditions - a company that has remained true to itself over all this time.

Dear Ms. Tschirch, Thank you very much for your very positive evaluation and recommendation of our customer service. We are very happy to share your kind words with the relevant colleagues. We look forward to continuing our excellent cooperation with you! The Keyweb AG
It's just great how much SERVICE is written and lived in this company. Evenings, weekends, always on the ball and fast. That's what you want with website hosting! I've just experienced it myself, thank you very much for your commitment!

Dear Ms. Behler, Thank you very much for sharing your positive experience with our service. We are very pleased that you are so satisfied - because that is exactly our concern. We wish you continued success with your website project! Kind regards The Keyweb AG
