IT ConceptCare GmbH

In the past, our IT was unfortunately a real source of stress in our daily practice routine. System outages right in the middle of patient appointments, frustrated patients, and a team pushed to the limit. That cost us time, frayed our nerves, and ultimately even affected patient care. IT ConceptCare has been supporting us since December 1, and honestly, the difference is clearly noticeable. The network between our locations is running smoothly, and the outages are a thing of the past. The new backup strategy also gives us peace of mind, and all systems are finally up to date and running smoothly. You notice immediately what this means in our day-to-day work. Shorter wait times, a more relaxed team, and we can once again focus on what really matters: our patients. For us, this is a clear relief and a real gain in quality.

Excellent support for my startup! The team at IT-ConceptCare GmbH provided me with perfect support every step of the way—from the free initial consultation (with CEO Andreas Englert) to the quick quote and on-site installation. In addition to the perfect hardware configuration (NAS server), the security concept is particularly valuable: With comprehensive protection, including AI-based virus protection and proactive monitoring, I feel completely secure during day-to-day operations. The prices are absolutely fair, and the consulting is first-rate. I highly recommend them—not just for startups, but for any company that wants to benefit from genuine IT expertise!

I highly recommend Andreas Englert and his team! The technical support provided during my practice takeover (an ENT practice)—transitioning from a partially analog setup to a fully digitized, modern practice—was handled with confidence and a constructive approach. It’s clear that the people working here are experts in medical IT and understand the realities of medical practices. Particularly noteworthy are their extreme reliability and first-class communication. Agreements are always honored, feedback is provided quickly and clearly, and even complex IT topics are explained in a way that I, as a layperson, can understand. You always feel like you have a competent and proactive partner by your side. Their high level of expertise in medical IT is evident in the stable, secure, and efficient operation of our entire IT infrastructure—from practice software and IT security to ongoing support. This is a huge relief in the demanding day-to-day operations of a medical practice. Thank you very much for the excellent collaboration!

I am a small company without an in-house IT department. This makes it all the more important to have a reliable external partner at your side. Itcc has set everything up so that everything runs smoothly. Money well spent ;-)

We have been working with ITCC for more than 10 years and are extremely satisfied with the service they offer. From the very first consultation, Mr. Englert took a lot of time to analyze and develop our required IT profile in close consultation with us. We were presented with a customized IT concept surprisingly quickly, which we were happy to implement with great confidence. The now long-standing collaboration is based on great trust and the consistently high quality of the service. The professional, solution-oriented and almost friendly communication with our project manager, Mr. C. Bialojahn, reinforces our decision to always and explicitly recommend ITCC as a future-oriented partner in the field of IT services. Many thanks!

The cooperation with ITCC is very good. The team is professionally competent, friendly and committed. We were particularly impressed by the fast response time and the solution-oriented approach to technical challenges. They offer a very professional service that you can rely on. We appreciate working with ITCC and would definitely recommend them to others. Thank you very much for your commitment and support!

We came across Mr. Englert and his company when we were looking for a new IT service provider for our medium-sized company. Even though we didn't end up with a contract, his advice was first class and we felt that we were in very good hands during the discussions. Mr. Englert took a lot of time to answer our questions, offered several concepts and dealt intensively with our issues. We would always come back to him at a later date and can only recommend his work to others.

Are very satisfied with the IT networking of the complex production facilities as well as the fast response time in the event of faults and the rare outages.

Top quality. I founded a new pharmacy in 2022 and became aware of itcc through recommendations. Pharmacies usually have their own software houses, which also provide the hardware. However, I chose itcc because the discussions were goal-oriented, understandable and precisely tailored to my needs right from the start. itcc was able to set up my telephony, install a network cabinet, set up the server, set up the WLAN, connect the night service desk to the telephone and control the entire technical infrastructure of the pharmacy in addition to the complete hardware. In addition, everything was delivered on time, perfectly coordinated with the software company and I am still delighted with the availability and personal support at all times. In discussions with my software provider, the electricians, the telephone provider, etc., the perfect cooperation and great relief for me was always evident. itcc has played a very large part in the success of my pharmacy. We have been preparing the connection of the pharmacy for fiber optics for two weeks now and here, too, the scheduling, implementation and support were perfect. I can recommend itcc to anyone and thank you for everything you have done for me so far. The backup of the data, as well as all updates and upcoming changes, expansion of the storage, etc. is always carried out and so I can always concentrate on my tasks in everyday life and itcc on his.

The cooperation with ITCC is extremely professional and reliable. Andreas Englert and his team impress with their fast response times and professional IT solutions for our airfield. We feel very well looked after.