Greenmark IT GmbH

Hello Manuel S., Thank you for your feedback, to which we are happy to comment: Unfortunately, neither a letter nor an e-mail from aboalarm has reached us, nor do we have any influence on such terminations by external service providers. If you commission an external provider with your cancellation, then it is their responsibility to ensure an effective cancellation by sending the service provider or yourself a corresponding confirmation of cancellation from us. Direct termination of your services with us is possible at any time and without complications. The easiest way to do this is directly online via your customer account. With just a few clicks, you can initiate the cancellation here (see our Wiki: https://www.do.de/wiki/domain-kuendigen/). Alternatively, you can also cancel in writing or use the online form on our website, which is also linked on every page in the footer https://www.do.de/vertrag-kuendigen/. Basically, the renewal of a domain is always in the interest of the customer, as long as there is no cancellation. The damage caused by an unwanted cancellation is usually always higher (sometimes up to five figures) than the fees in case of an unwanted renewal. Therefore we take a lot of care and conscientiousness in deciding whether to renew a domain or actually delete it. Only in case of a cancellation we decide for a deletion. A special case are prepaid accounts. These are only renewed if a credit is loaded for them. Please note that it makes no difference for a domain if it is used or not. Also we have no possibility to reclaim renewal fees from the registry. If an invoice is not paid, multiple payment reminders and reminder letters will follow before a collection agency is commissioned by our system. By the way: After a short investigation we notice that aboalarm uses a wrong address, which neither appears in our imprint of the websites www.do.de and www.greenmark-it.de nor on our invoices or other documents. Accordingly, the delivery promised to you has not taken place or has taken place incorrectly. We regret this incident very much and share your annoyance about this. However, we see the responsibility for this clearly with the service provider aboalarm used by you and its failure to obtain a valid termination confirmation for you. Best regards Your Domain-Offensive Team