GFAD IT und Service GmbH

GFAD IT und Service GmbH is an IT service provider based in Berlin and part of the GFAD Group, which has been supporting companies with digitalization since 1979. The focus is on reliable, personal IT support on an equal footing—with direct contact persons, fast availability, and clear processes. Support is provided remotely or on-site in Berlin, Potsdam, and the surrounding area.

Services at a glance

• IT support: fast help by phone, email, or remote maintenance, understandable solutions, and clear service levels including prioritization
• On-site support: regular on-site appointments with dedicated technicians, support at the workplace, and implementation of small and large IT projects
• Managed services: proactive maintenance & monitoring, automatic updates, regular security checks, and predictable costs through volume-based billing
• Cloud services: secure solutions for email, data, and collaboration, with our own data center in Germany (GDPR-compliant) and access to data anytime, anywhere

What GFAD IT Service stands for

• Personal service: dedicated contact person instead of a hotline chain
• Proximity & availability: quick on-site service in the Berlin/Potsdam region
• Proactive support: monitoring for early detection of malfunctions
• Security as standard: including backups, security standards, and two-factor authentication
• IT from a single source: through the network within the GFAD Group (e.g., data protection, IT infrastructure, software development)