Freshworks GmbH

No Service, no help. Scammy employes. Do Not work with freshworks !!

Freshworks/Freshteam is a scam. After our experience with Freshteam/Freshworks, we would not recommend upgrading to any premium level of Freshteam. If you ever want to downgrade back to the free version, they force you to manually delete all premium add ons (e.g., all job postings, custom time off policies, etc.). We requested to downgrade, but each downgrade request was denied since we were unable to figure out how to delete the custom time off policies. We were unwillingly charged because of this. We sent many customer service ticket requests and emails, and the tickets were either closed without being resolved, or we were told that the issue was being sent to a different team. This is a scam, and it seems like it violates many consumer rights.

Never again. Beware of the hidden 60-day notice period! We are very disappointed with our experience with this service, especially since the company presents itself as a leader in customer service. Be warned: there is a 60-day notice period hidden deep in the terms and conditions, even for those on a monthly plan. This important information is not clearly highlighted at the time of subscription. Additionally, any attempt to change or cancel your subscription requires you to contact support, which is a slow and frustrating process. It took forever for them to respond, which is ironic and unacceptable for a platform that offers customer service tools. Overall, this was a cumbersome and disappointing experience. We cannot recommend it. Also, the request to delete our data is not complied with.

inkompetenter support

Brief background: I develop business processes in the form of automation. For this I build many interfaces and intelligent systems with logics to eliminate media discontinuities AND to drive administrative effort towards 0. For this we have chosen the big package "Enterprise Edition" of Freshservice, so that we have the possibility to realize these automations with APIs. To this package, there was, not exactly inexpensive, a (New German) Successmanager in addition. Now comes my problem: it is NOT possible to write / let alone read into the project tables via API.... Although it was sold that way from the beginning AND it is written in the API documentation. Error 403 Now comes what really bothers me: when I asked for support - I just got the answer "nope, can't do it" and since then my emails are ignored by our, not favorable success manager! Very... really very unprofessional! Conclusion: All "Enterprise" developments can be forgotten with this provider. What you are left with is just the out of the box functionality and woe betide you if you want to customize something.... and let's be honest... which larger company can map its processes with out the box? Unfortunately, the price for the performance of the application is out of proportion. Smaller companies are certainly well served with Freshservice as an out the box ITSM tool. Medium-sized and large companies, however, should give this tool a wide berth. I am looking forward to an answer from our success manager and until then I will work on the fact that in the future (in any company, in which I will be active) - with Freshservice or another product of Freshworks GmbH is worked. LG, Sebastian Vollmert