Managed IT Services
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Bücker GmbH
VERIFIED
Bücker GmbH Alternatives
Managed IT Services
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Software Development
CRM Solutions
Web Development
Artificial Intelligence
IBM Gold Business Partner
Profile Overview
About Bücker GmbH
Hey, great that you've found your way to us! You've come to the right place when it comes to IT solutions. As a partner of IBM, HCL and Microsoft, we have a long history of success and have built a reputation for first-class services. Our online store for IBM software offers an impressive selection of over 23,000 products that can help you make your projects a success. Take a look around and let us know how we can help you!
Do you have any questions about this information?
Contact the vendor and get feedback on your queries in a timely manner.
Locations
Services
20%
10%
30%
20%
20%
- Cloud Solutions: 20 %
- BI & Big Data: 10 %
- Managed IT Services: 30 %
- IT Consulting: 20 %
- Enterprise Applications: 20 %
Managed IT Services
50%
40%
10%
- License Management: 50%
- IT Infrastructure : 40 %
- Software Procurement: 10%
Azure Services
100%
- Azure Migrations: 100%
Do you need any of these services?
Contact the service provider and receive an appropriate offer in a timely manner.
Portfolio
Key Clients
IBM Gold Partner HCL Software Gold Reseller Microsoft PartnerRating Overview
Overall Rating
How this provider is rated
| CRITERIA | RATING | DISTRIBUTION |
|---|---|---|
| Quality | 5.0/5 | |
| Planning | 5.0/5 | |
| Costs | 4.5/5 | |
| Willing to Refer | 4.5/5 |
Distribution of rating stars
| STARS | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 Stars | 100% | |
| 4 Stars | 0% | |
| 3 Stars | 0% | |
| 2 Stars | 0% | |
| 1 Star | 0% |
Have you already worked with this provider? Leave a Review
Reviews
Feedbax Reviews
Have you already worked with this provider?
5.0
Managed IT Services
10,000 € - 25,000 €
> 1 Year
Reviewer
Timo Michalik IT Manager at Dacher Systems GmbH Energy, Water and Environment
51-200 Employees
Berlin, Germany
Verified
Online Feedback
Summary29 June 2025
As a medium-sized company in the environmental sector with around 150 daily users of HCL Domino, we were looking for a reliable partner for operation, support and license consulting after our administrator retired. With Bücker GmbH, we found just that. The change from an anonymous broadliner to this specialized service provider was a complete success for us: instead of being just a customer number, we now have personal contacts who understand our IT environment, provide proactive support and give us competent advice. The migration to Domino 12 went smoothly, all deadlines were met and the new setup is more stable, more cost-efficient and of higher quality than before. We particularly appreciate the professional excellence, the partnership-based approach and the proactive approach of Bücker GmbH, which has noticeably eased our workload. Our only wish is that more companies find out about this excellent but still little-known service.
Background
We are a medium-sized company in the environmental sector with around 150 users who rely on HCL Domino for e-mail and various applications on a daily basis. For over a year now, we have had our entire Domino support managed by Bücker GmbH via an individual SLA - from admin service to 2nd level support. We made the conscious decision to switch from a large broadliner to this specialized partner - and it was absolutely the right decision. Before, we were just a customer number, today we have a personal, accessible contact person who really understands our environment and provides proactive support. We have now also completely handed over our license consulting to Bücker GmbH, because they provide us with really competent and fair advice. We are more than satisfied with the service and can recommend Bücker GmbH to any company that wants to operate HCL Domino securely, reliably and professionally.
Challenge
The aim of our switch was to update our Domino environment to version 12 to make it more stable and future-proof. In addition, our internal administrator retired, so we needed a reliable external partner for operation, support and license consulting.
Solution
The price-performance ratio at Bücker GmbH is really top. We get excellent technical support, expert advice and personal service at fair conditions. Compared to our previous provider, everything is just right here - from the response time to cost control.
The implementation went smoothly: after the contract was awarded, Bücker GmbH first analyzed our existing Domino environment and created a stable migration concept. The update to version 12 was carried out without any downtime. At the same time, SLA processes were established, admin tasks were taken over and all users received integrated support.
In total, one project manager and two certified Domino administrators were involved on the Bücker GmbH side. As IT manager and project manager on the customer side, I myself was responsible for coordination, agreement of requirements and successful acceptance. This enabled us to implement the project efficiently and on schedule.
Results
Overall, the transformation was simple and straightforward. Thanks to the clear migration plan, the upgrade to Domino 12 went quickly and smoothly. Today, the operation via Bücker GmbH is not only more stable, but also cheaper and of better quality than we could achieve with our own employees.
Yes, all deadlines were met. Bücker GmbH always responded to our feedback quickly, flexibly and in a solution-oriented manner.
What impressed us most during our collaboration was the exceptional professionalism and comprehensive expertise of the entire Bücker GmbH team. We particularly appreciate the friendliness and personal interaction at eye level. The work is not just reactive, but proactive: we regularly receive proactive suggestions on how we can further modernize and optimize our Domino environment. This proactive approach saves us time, avoids problems in advance and ensures that we are always technically up to date. The combination of expertise, reliability and genuine partnership makes Bücker GmbH the ideal IT service provider for us.
We see potential for improvement above all in Bücker GmbH making its services even more visible. The quality is really excellent, but many companies don't even know that this specialized service exists - especially now that more and more Domino administrators are retiring and replacements are needed.
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