webgo GmbH

As a long-time customer, I’m genuinely disappointed. A simple PHP version update completely broke my entire website—since then, nothing has worked. Rolling back to the old PHP version didn’t fix the issue either, which makes it clear that this is a deeper server problem, not something caused by my configuration. The support team couldn’t help for hours, despite my repeated urgent requests. My domain has now been completely offline for almost 12 hours—an unacceptable outage for a company that offers website hosting. From a host, I expect basic infrastructure like PHP to work reliably, and I expect prompt assistance when there’s a complete failure. Neither of those things happened here.

What else is there to say besides: Please take a look at the current 1- and 2-star reviews. These reviews are understandable to us and, unfortunately, they reflect the exact problems we’re experiencing right now as well. Our websites are extremely slow. We consciously chose Webgo because our web designer recommended your hosting. So our expectations were correspondingly high. And we should also take the people involved into consideration—they’re not to blame. I think it would be fair if Mr. Stemick personally made a statement regarding this service and offering. Kind regards.

Wenn sich die Situation auf unserem Server nachhaltig verbessert bzw. wieder so funktioniert wie vor Jahren gebucht, passe ich diese Bewertung selbstverständlich gern an. Aktuell müssen wir aber leider andere Interessenten warnen, wenn man auf einen stabilen und sicheren Server hofft. Beides können wir so nicht einfach stehen lassen. Warum das so ist: Wir sind seit mehreren Jahren Kunde bei webgo. Unsere Bewertung basiert daher auf langjähriger Erfahrung und nicht auf einem einzelnen Vorfall. Positiv hervorheben möchten wir die Supportmitarbeiter im Erstkontakt. Sie sind freundlich, bemüht und versuchen zu helfen. Leider endet der positive Eindruck dort häufig. Die technische Eskalation läuft aus unserer Sicht deutlich schlechter. Rückmeldungen dauern oft lange, selbst bei kritischen Störungen. Die beworbene schnelle Erreichbarkeit konnten wir in Notfällen leider nicht bestätigen. Der Live-Chat wirkt häufig eher wie eine Beruhigungsstelle als wie echter technischer Support. Viele Mitarbeiter können verständlicherweise keine tiefgehenden technischen Aussagen treffen, wodurch man oft lange wartet, ohne einer Lösung näherzukommen. Besonders enttäuschend waren für uns mehrere widersprüchliche Aussagen. Einmal wurde uns ein angeblich voller Server inklusive Screenshot gezeigt. Kurz darauf wurde der Screenshot wieder gelöscht, weil er versehentlich von einem anderen Kunden stammte. In einem anderen Fall war zunächst von einem DDoS-Angriff die Rede, später hat sich die Darstellung erneut geändert. Solche Situationen schaffen leider kein Vertrauen. Das ist schade, denn die Grundlage wäre grundsätzlich gut. Mit einer transparenteren Kommunikation, verbindlicheren Rückmeldungen und einer stärkeren technischen Eskalation könnte webgo deutlich besser sein. Aus unserer Erfahrung können wir derzeit leider nur 2 von 5 Sternen vergeben. Ich hoffe sehr, auch weil wir nicht wechseln wollen –, dass sich sowohl die Situation der Server als auch die Kommunikation verbessert. Man verlässt sich außerdem ein gutes Stück auf die Auszeichnungen, die ja beworben werden. Menschlich: ja. Technisch gesehen und auch in der Kommunikation mit Kunden sehen wir jedoch noch deutlich Luft nach oben. Mit freundlichen Grüßen Daniel

We tried Strato and Dogado to save some money, and we thought WebGo would be even better. Unfortunately, that was a bad decision. Their email platform (Webmail) is completely old-school. With the standard setup you can only send plain text messages—you can’t write or send HTML emails (no editor). Even the background can’t be switched to dark mode. It looks like Windows 95. And where do my colleagues change their passwords themselves? You can’t do that either!

Changes have been implemented repeatedly without adequate support being put in place for the adjustments that were made. Even weeks after critical issues first arose, the support response times are still unacceptable. A forced downgrade to a lower PHP version was necessary, and now a fee of €2.99 is being charged—even though the downgrade was required because no one took ownership of the problem. It’s also worth noting that there is no antivirus software installed on the servers. All correspondence is being ignored and handled via auto-replies. This provider is now absolutely no longer worth recommending!

Webgo was known for its excellent customer service. Unfortunately, that impression has, in my view, noticeably worsened. Support requests are often only answered after several days, and some never get answered at all. A few years ago, the support was much faster and more reliable. For that reason, I’m reducing my rating from 4 to 3 stars. I hope Webgo can get back to the service quality it used to have.

We’ve been a customer of Webgo for several years, and we’ve generally been satisfied. Unfortunately, server outages have become extremely frequent over the past year. The server goes down multiple times every month for a while. Right now, the server has already been offline for more than 16 hours, which is absolutely unacceptable. We run more than 20 websites with Webgo, and we can’t keep tolerating servers this unstable. On top of that, their customer service has gotten significantly worse. Previously, someone would be on the phone within at most 1 minute; today, you can easily end up waiting 30 minutes before you reach anyone. We’re definitely going to switch providers. Our patience is completely gone.

Overall, we’re satisfied with WebGo. But it’s absolutely not up to date that the webmail interface doesn’t offer the ability to create emails in HTML—using an HTML editor. Why not? This is standard with all webmail providers nowadays. Could you please change that and include it in the next update? It would really be important for mobile work! 🙏🏼 The same applies to the email signature—there’s also no way to set up an HTML signature. Update: Thank you for the support team’s response and for their willingness to hopefully introduce an HTML editor in the future. One more small point: it’s also quite inconvenient that, in the webmail, users can’t change their password themselves. This feature is enabled with many other webmail providers as well, so every employee can configure their own password—which is also better from a data protection standpoint. So I hope this will be added soon, and I’m counting on it!

I’m also your customer and I read the review from the previous speaker. I’d like to add my support and ask WebGo to provide an HTML editor in their webmail. With other providers, this is fully possible, so it should work for you too. Please make an effort—having to use Outlook or third-party tools creates a lot of extra work for me and other customers, and it also requires additional technical knowledge.