webgo GmbH

I’ve been a Webgo customer since 2017. I’ve accepted several price increases, even though I couldn’t see any added value.

But since early August, I’ve been having all kinds of problems. First, mailboxes and email addresses disappeared. They were still there, but I couldn’t see or manage them.

Then my websites were hacked on one of the two servers assigned to me. Fourteen domains! I notified support right away, but they hadn’t even noticed. That makes me wonder: Don’t they have antivirus software? Anyway, support confirmed the obvious: the domains had been hacked. Their solution? They deleted all the affected websites—all of them. No backup, no fix for the problem. Fortunately, I had off-site backups. I restored everything, and an hour later, they were all infected again.

After everything was deleted once more, I rebuilt one site from scratch, with no old files or data. It was infected again. I then noticed that the server had folders that weren’t on the other server. Support confirmed this and passed it on to a technician. The next day, they got back to me saying the server had been hacked and was now clean.

But when I reinstalled the site, it was infected again immediately.

As I said, this started in early August. Now it’s early October, and the issue still hasn’t been resolved. If anything, I’ve repeatedly been blamed for having insecure installations.

After finally taking the time to read the reviews, I see I’m not the only one. I moved two domains to my other server, and they’ve been untouched. So it’s clear the server is the problem, not my websites. They’re just collateral damage that Webgo is willing to accept.

My proposed solution:
Clean up the server or move me to a clean one. Otherwise, I’ll cancel my contracts and take my 28 websites to a competitor. I’ll give you one more week to respond positively to the ticket I’ve reopened. Otherwise, you’ll have my cancellation notice next week.

Webgo has raised its prices significantly. Last time, they even sent me an interim invoice! The worst part is that invoices are due within three days, and if you’re away or offline, you immediately get a payment reminder… then a final notice. I’ve never experienced anything like it. I complained and asked for a more reasonable payment deadline, but nobody seems to care!

I spent two years trying to get my contract and account properly canceled. Then, after a year of peace and quiet, I suddenly received another bill for domains that Webgo apparently failed to cancel properly, despite my request. I deeply regret ever becoming a Webgo customer.

For several reasons, I’m not really satisfied anymore either. The server’s poor performance is one of them. Prices are already going up, though, and support hasn’t been very flexible.

At this point, I can only advise against Webgo. I’ve been a customer for 15 years. At first, I only had small websites, which ran smoothly. These days, the servers hosting large online stores keep crashing for reasons no one can—or wants to—explain.

I’ve been waiting 14 days for a response to my latest support request. This is completely unacceptable.

Unfortunately, support has deteriorated so much that it’s barely worth calling support anymore. A six-week wait for a response is simply unacceptable.