THE UNKNOWN BEAST

Description

Digital, smart and always on duty: the AI chatbot of the town of Weilheim an der Teck now supports citizens with questions about administration, services or even opening hours. How do I apply for a new ID card? Where can I hire bowling balls? ➡️ Teckla can help, even if the citizens' office is already closed - in over 90 languages. THE UNKNOWN BEAST proudly stands behind the new digital helper and is constantly training her. Teckla is still in the learning phase. But although she hasn't been on the job for long, she has already made her first headlines. Stuttgarter Zeitung, we salute you! 👋 Want to meet Teckla in person? Then this way (allow cookies, otherwise she'll hide 😉). 👉 https://www.weilheim-teck.de

Solution

Based on BEAST/ENGAGE, enriched with statutes, forms, opening hours and a number of Q&As and armed via retrieval augmented generation. Monitoring shows gaps, our team curates → Teckla gets smarter and smarter over time. 🚀

Results

Over 1,000 messages in the first month, a steadily increasing hit rate for responses and press coverage as far away as the Stuttgarter Zeitung. Teckla makes the information on the extensive website of the town of Weilheim an der Teck easily accessible in many languages - and a lot of fun at the same time.