The Emailist

Hello,

Thank you for taking the time to let us know. We’re truly sorry you were contacted repeatedly after asking us not to contact you again. We understand how frustrating this must be, especially since it’s your personal number.

Our Privacy team has reviewed your request and confirmed that your data was deleted. We don’t use scraped databases.

We’ll look into how these calls could have happened despite your requests so we can understand what happened and prevent it from happening again. You can also contact our Privacy team directly at [email protected] if you’d like to discuss this with them.

The lemlist team

Hello Samar,
Thanks for sharing this and sorry to hear your experience with lemlist was disappointing.
If setting up your multichannel workflow didn’t feel smooth and ended up costing you time instead of saving it, that’s on us.
We’re actively working on making this part of the product easier and more intuitive and feedback like yours really helps us improve.
If you’re open to it, we’d love to understand what specifically blocked you and see if we can help or learn from it. Our support team can also set up a demo call to walk you through your use case if that helps: [email protected]
Thanks again for your honesty, we genuinely appreciate it.
Guillaume

Hi Kevin,

Thanks for taking the time to share your experience with us. We truly appreciate your feedback, and we’re sorry to hear about the challenges you’ve run into. Your insights are really valuable, and we’re committed to addressing the issues you raised to make our platform better.

We understand how important it is to have tools that are easy to use and efficient, and we’re sorry for the frustration caused by the limitations you encountered. Our team is actively working on improvements, and we’ll review your specific points in detail to enhance the overall user experience.

Regarding your concerns:

**Reversibility:** We hear you on the need for more flexibility, and we’re exploring ways to make actions easier to undo.

**Communication:** We understand the importance of clear communication about updates and features. Going forward, we’ll improve transparency with more detailed patch notes and notifications.

**Customer Service:** We’re sorry if our current support didn’t meet your expectations. We’re always working to improve our support process so we can offer more tailored help. If we send an article, it’s usually because we’ve handled similar cases before and created an article with full videos and screenshots that walk through the solution.

**Enrichment System:** Thanks for your feedback on the enrichment system. We’re looking into ways to make the pricing structure more transparent. If you ever feel you were charged for something you shouldn’t have been, we can provide a refund—just reach out to support and we’ll take care of it.

**Language Preferences:** We understand how important language preferences are. We’re an international company with users around the world, and we also work with leads from everywhere, so it made more sense to focus on one language rather than trying to keep things bilingual. That said, we still offer demos in French and French onboarding.

We appreciate your patience while we work to make lemlist a more intuitive and enjoyable platform. If you’re open to it, we’d love to connect with you directly to learn more and make sure things are smoother going forward.

Thanks again for your feedback. We’re committed to learning from your experience and making the changes needed to deliver a tool that exceeds your expectations.

Best regards,
Lempire team

Dear Stef,

We wanted to take a moment to express our sincere gratitude for your positive review. We deeply appreciate you taking the time to share your feedback, and we're thrilled to know that you had a pleasant experience with us.

Your kind words inspire us to continue delivering top-notch service and to always strive for excellence. Thank you for being a valued client, and we look forward to serving you again in the future.

Warm regards,
lempire team 💝

Hiya Charles,

Thank you from all of us here, working daily on the software dedicated to your growth. It's so uplifting to hear that you had a positive experience with our service.

It's really heartwarming to know that our efforts made a difference. We always aim to give the best, and it's fantastic to know we hit the mark with you.

Thank you also for taking the time to share your feedback and, as usual, in case you need any assistance - feel free to jump on our live chat or lemlist community.

All the best.
lemlist team 😊