The Emailist

Hello Samar, Thanks for sharing this and sorry to hear your experience with lemlist was disappointing. If setting up your multichannel workflow didn’t feel smooth and ended up costing you time instead of saving it, that’s on us. We’re actively working on making this part of the product easier and more intuitive and feedback like yours really helps us improve. If you’re open to it, we’d love to understand what specifically blocked you and see if we can help or learn from it. Our support team can also set up a demo call to walk you through your use case if that helps: [email protected] Thanks again for your honesty, we genuinely appreciate it. Guillaume

Hi Kevin, Thanks for taking the time to share your experience with us. We truly appreciate your feedback, and we’re sorry to hear about the challenges you’ve run into. Your insights are really valuable, and we’re committed to addressing the issues you raised to make our platform better. We understand how important it is to have tools that are easy to use and efficient, and we’re sorry for the frustration caused by the limitations you encountered. Our team is actively working on improvements, and we’ll review your specific points in detail to enhance the overall user experience. Regarding your concerns: **Reversibility:** We hear you on the need for more flexibility, and we’re exploring ways to make actions easier to undo. **Communication:** We understand the importance of clear communication about updates and features. Going forward, we’ll improve transparency with more detailed patch notes and notifications. **Customer Service:** We’re sorry if our current support didn’t meet your expectations. We’re always working to improve our support process so we can offer more tailored help. If we send an article, it’s usually because we’ve handled similar cases before and created an article with full videos and screenshots that walk through the solution. **Enrichment System:** Thanks for your feedback on the enrichment system. We’re looking into ways to make the pricing structure more transparent. If you ever feel you were charged for something you shouldn’t have been, we can provide a refund—just reach out to support and we’ll take care of it. **Language Preferences:** We understand how important language preferences are. We’re an international company with users around the world, and we also work with leads from everywhere, so it made more sense to focus on one language rather than trying to keep things bilingual. That said, we still offer demos in French and French onboarding. We appreciate your patience while we work to make lemlist a more intuitive and enjoyable platform. If you’re open to it, we’d love to connect with you directly to learn more and make sure things are smoother going forward. Thanks again for your feedback. We’re committed to learning from your experience and making the changes needed to deliver a tool that exceeds your expectations. Best regards, Lempire team

Dear Stef, We wanted to take a moment to express our sincere gratitude for your positive review. We deeply appreciate you taking the time to share your feedback, and we're thrilled to know that you had a pleasant experience with us. Your kind words inspire us to continue delivering top-notch service and to always strive for excellence. Thank you for being a valued client, and we look forward to serving you again in the future. Warm regards, lempire team 💝

Hiya Charles, Thank you from all of us here, working daily on the software dedicated to your growth. It's so uplifting to hear that you had a positive experience with our service. It's really heartwarming to know that our efforts made a difference. We always aim to give the best, and it's fantastic to know we hit the mark with you. Thank you also for taking the time to share your feedback and, as usual, in case you need any assistance - feel free to jump on our live chat or lemlist community. All the best. lemlist team 😊

Dear David, I'm sincerely sorry to hear about the difficulties you've experienced and I completely understand your frustration. It seems there was a misunderstanding regarding the cancellation process of our services. When you cancelled your lemlist subscription, it did not automatically cancel your associated lemwarm subscription. Lemwarm is usually a separate, paid service; however, it was included for free with your lemlist plan. As a result, when lemlist was cancelled, the lemwarm charges began. We take responsibility for any confusion this may have caused. It's also our policy to issue a refund in situations like this, and we want to assure you that we'll promptly process your refund for the charges related to the lemwarm service. In the future, please don't hesitate to reach out to our support team if you have any questions or need assistance with our services. We reviewed your past communications and found that the only ticket you opened with us was left unresolved due to lack of response on your end. We're always here to help, and your feedback is invaluable in helping us improve our service. There was also a ticket of yours 7 months ago, where we helped you to use the account, so it is not clear how you did not know you were paying for it whole 9 months, it was probably 7 months, since we see that was the last activity on the account - we will fully refund it. We deeply regret any inconvenience caused and thank you for bringing this to our attention. We're committed to providing the best customer experience possible and will continue to strive to meet your expectations. Best Regards. lemlist team

Emils hi, so sorry to hear you did not like the upgrades we did. We do agree it is a bit more complex then how it used to be, simply due to us trying to add as many features possible to help our users get best possible results and go in line with how fast the technology drives. We would though appreciate your feedback in an email with details and our product team will be happy to see what can be simplified perhaps out of the things you do not like. Every feedback is taken seriously and brainstormed of. Once again, we are truly sorry for the bad experience and we do understand sometimes our product, as every, is simply not the best fit for every user out there.