StickerPrinting Deutschland GmbH

Dear Mr. Kuhn, Thank you for your reply. We’re sorry that it seems you got the impression that no prior information or reminder was sent. From our perspective, the process went as follows: once your order was completed and shipped, we sent a shipping confirmation (including a tracking number) and the invoice for your order to the email address provided in the order. Since the shipment was going to Switzerland, it was also mandatory to attach the invoice to the outside of the package. That’s why the invoice was included both by email and in the original shipment. Once the payment deadline has passed, a payment reminder and then a final reminder are automatically sent by email via our service provider, Creditreform, again to the email address provided when you placed the order. Only after these steps are any outstanding claims forwarded to the associated collection agency. Even so, we understand how frustrating it is if messages weren’t noticed or may not have been delivered. We’d be happy to call you so we can review your specific situation together. Kind regards, Your StickerPrinting team

Thank you for your feedback. We are sorry that you got this impression - this is definitely not in line with our standards of service and communication. In principle, refunds for canceled orders are made automatically via our payment service provider and always via the same payment method as the original payment. We do not withhold funds manually. However, following an internal check, we have to inform you that we were unable to find an order or a corresponding e-mail address in our system under the name you provided. Without this allocation, it is unfortunately not possible for us to trace the specific transaction or check the status of the refund. In order to clarify the matter quickly and transparently, we therefore ask you to send us the order number by e-mail to [email protected] with the order number. Alternatively, the e-mail address used when placing the order will also help us. As soon as we have received this information, we will take care of the clarification immediately.