SilverTours GmbH - billiger-mietwagen.de

Thank you very much for your detailed message and for sharing your experience. We deeply regret that such an unpleasant situation arose in connection with your car rental booking. We would like to thoroughly review the entire process. To this end, we will carefully investigate the matter both internally and with the partners involved. Our goal is to clarify the situation transparently and find an appropriate solution for you. If we are able to locate the booking, we will contact you directly. We kindly ask for your assistance in this matter. If you have any additional documents or information (e.g., receipts, correspondence, or further details regarding the events on-site), please send them to us so that we can process your complaint as effectively as possible: https://support.billiger-mietwagen.de/hc/de/requests/new?ticket_form_id=360000252918 Thank you very much for your patience and your support in resolving this matter. Best regards, Cornelia from the FLOYT Mobility GmbH team

Hello and thank you for your feedback. We are very sorry to hear that you are not satisfied with our services or offers. We are committed to improving our service and your satisfaction is very important to us. So that we can assist you as best as possible, please contact us again and provide us with the necessary details regarding your booking. Please feel free to use our contact form: https://support.billiger-mietwagen.de/hc/de/requests/new?ticket_form_id=360000252918 Thank you very much for your support! Best regards, Cornelia from the FLOYT Mobility GmbH team

Hello, and thank you very much for taking the time to describe your concern in detail. We deeply regret that we are unable to fully meet your expectations regarding the issuance of receipts in this case, but we would like to briefly explain the reasons for this once again. The receipt for the rental fee is issued directly by the respective provider. For any services you book on-site at the local rental station, the station will issue the corresponding receipt to you. Since some providers are headquartered abroad, it is not always possible to include a VAT statement on the receipts. The location of the respective provider’s headquarters is always the determining factor in this regard. We have received your inquiry and are still awaiting a response from the provider to our request. We will contact you via direct message and ask for your understanding. Best regards, Cornelia from the FLOYT Mobility GmbH team

Thank you very much for taking the time to describe your experience in such detail. We are very sorry to hear that your rental went under these circumstances and that this caused you significant inconvenience and additional costs. The issues you described—in particular the incorrect transmission of your data, the failure to provide the vehicle on-site, and the rejection of your credit card—in no way meet our standards for reliable and transparent business practices. We fully understand how stressful this situation must have been for you, especially given that it was an international rental. Please rest assured that we take the incident described very seriously. Such cases do not meet our quality standards, and we would like to investigate the details thoroughly. Accurate data transmission and adherence to accepted payment methods are essential components of a smooth process. We would be happy to review your case individually and work through it with the responsible contract partner to reach a clarification and—if possible—a satisfactory solution for you. Please contact us regarding this matter, providing your booking number. To do so, simply use this form: https://support.billiger-mietwagen.de/hc/de/requests/new?ticket_form_id=360000252918 We deeply regret that you had to go through this experience and hope to have the opportunity to restore your trust. Best regards, Cornelia from the FLOYT Mobility GmbH team

Hello Patrick, thank you very much for your message. We are very sorry to hear that your car rental booking did not go as smoothly as usual this time. We fully understand that such a situation can be frustrating and unsettling. As a portal operator, we are unfortunately not directly involved in the payment processing and therefore do not have immediate insight into the payment transactions. Nevertheless, it is very important to us to resolve your issue as quickly as possible. That is why we are already in direct contact with the provider of your booking to investigate the matter. As soon as we receive a response, we will of course get back to you immediately. Until then, we ask for your patience and sincerely thank you for your understanding. Best regards, Cornelia from the FLOYT Mobility GmbH team

Hello Vanessa, thank you very much for your honest feedback. We are sincerely sorry that you had such a stressful experience during your vacation in France. We understand your frustration with the various contractual partners who were unavailable or have not yet clarified the matter. We are now forwarding the incident to our colleagues in the complaints department as a matter of urgency. They will contact you directly and try to resolve the situation as soon as possible. We greatly appreciate your openness in your review and would like to assure you that we take our responsibility to our customers seriously—even if the external partner ultimately has to make the decision. Best regards, Cornelia from the Floyt Mobility GmbH team

Hello Rasmus, we are very sorry that you were not satisfied with our customer service. Your feedback is important to us because we want you to feel well looked after. We would like to explain once again how the process works in your case: Many of the providers on our website work with their own insurance companies. If you chose a booking without excess (through reimbursement), any damage costs will be settled directly through the respective provider or their insurance company. To do this, the relevant documents must be submitted there so that you can be reimbursed for the costs. As the claims process is handled entirely by the respective provider or insurance company, we unfortunately have no direct insight into the status of the claim. However, we are happy to assist you in finding the right contact person or clarifying any open questions. If you have any further questions about your insurance benefits, we are always happy to help—via chat, phone, or our contact form. Kind regards, Cornelia from FLOYT Mobility GmbH

Dear Chris, thank you for your feedback on this matter and for taking the time to describe the situation to us in detail. We sincerely apologize that no vehicle was made available to you at the station. This is obviously not in line with our standards of service and smooth rental process. In cases like this, it is particularly important to us to provide you with the best possible support. We will therefore review the process in detail and get back to you as soon as possible. Kind regards Cornelia from FLOYT Mobility GmbH

Hello Sabine, thank you very much for your great feedback. We are delighted that our service and the offers on our portal meet your needs. Please feel free to contact us if you have any questions or suggestions. Best regards, Cornelia from FLOYT Mobility GmbH