SilverTours GmbH - billiger-mietwagen.de

We booked a compact SUV, a “OPEL CROSSLAND,” at Bordeaux Airport (as it was shown via Billiger-Mietwagen.de—or something similar). We chose this exact model because we were traveling with two large suitcases and a baby. Instead, we were given a VW T-Cross. The trunk is much smaller than the one in the Opel Crossland, and both of our suitcases didn’t fit in the trunk—not both at the same time. Maybe it’s the same category—compact SUV—but it’s still very misleading to show a model with a much larger trunk. The Goldcar employee told us it wasn’t their fault, and that the models shown there were already over three years old, weren’t even part of their current lineup anymore, and weren’t updated. Goldcar’s offer: They offered us a free upgrade only if we took out additional insurance with Goldcar for over €400—despite the fact that we had already booked an “all-in one” package (all insurance included) through Billiger-Mietwagen.de. Billiger-Mietwagen.de’s offer: No free cancellation, but a fee equal to three rental days. Neither provider was really able to offer a satisfactory solution, so we ended up leaving for Goldcar one hour later than originally planned. P.S.: The T-Cross had only been driven about 1,000 km. Before we left, I had to sign the damage report stating there were no issues and put down a deposit of over €2,600 using my credit card. When I checked the car before departure, I noticed dents at the rear. No staff member was there for the check. We had to wait, then ask for an employee, who noted the damage and then sent us a new contract with an updated damage report by email. Our neighbor also noticed during the check that the tank wasn’t full when we left. All in all, a VERY disappointing experience! We won’t rent from Billiger-Mietwagen.de again—especially not from Goldcar.

Booked automatically with border crossing. This isn’t possible according to three providers, yet they still offer cheaper rentals. Of course, you don’t get your money back. Very cheeky.

Unparalleled Service

I booked a rental car in Nice, but because there was a long queue of 15 people at the Budget desk, I couldn’t pick it up quickly enough and, due to timing constraints, had to book a car from Sixt for more than twice the price. Unfortunately, Billiger Mietwagen didn’t refund the voucher I had purchased there, so I’m left holding the high costs through no fault of my own. From now on, I’ll be using other platforms, such as booking.com.