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retailer concepts GmbH
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Company Profile
Profile Overview
About retailer concepts GmbH
Company description: Not available
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- Advertising: 100 %
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Rating Overview
Overall Rating
Rating distribution
| RATING | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 stars | 36.8% | |
| 4 stars | 0% | |
| 3 stars | 2.6% | |
| 2 stars | 0% | |
| 1 star | 60.5% |
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Reviews
Feedbax reviews
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All Reviews
Stephanie Holloway September 2026
They helped me ship packages that arrived late for a conference back to my business. They were easy to work with and proactive in getting back in touch with me to get shipping details. They went over and beyond with help and kindness. Great customer service.
Comment by retailer concepts GmbH
Hello Stephanie Holloway, we are glad to hear that we impressed you with our service. At The UPS Store, providing the best service possible is our mission, and it's great to see that we have met your expectations. If there is anything else, we can do to enhance your experience; please don't hesitate to reach out.
Google
Yvegine Tranquille September 2026
I went to this UPS store, and they were very helpful. Knew the proper ways my package needed to be handled.
Comment by retailer concepts GmbH
Hello Yvegine Tranquille, thank you for the review. At The UPS Store, providing the best service possible is our top priority. If there is anything else we can do to improve your next visit, please don't hesitate to reach out.
Google
Glen Kyle July 2026
Great service, really helped me out
Comment by retailer concepts GmbH
Thank you for the review, Glen Kyle! Much appreciation from everyone here at The UPS Store.
Google
Brianna Miller July 2026
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After reaching out to the store multiple times in regards to a package that was delivered, I have had zero success to get my things redelivered or even confirmation that it was there. It will be almost 30 days and I have been constantly hung up on each time I've called.
Comment by retailer concepts GmbH
This is concerning to hear, Brianna Miller. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Google
Eli S May 2026
Person that assisted me was very down to earth and courteous. Random location, but very convenient for the hotel.
Comment by retailer concepts GmbH
Hello Eli S, thank you for sharing your positive experience. It thrilled us to hear that you had a great experience with our service. At The UPS Store, providing the best service possible is our top priority. If there is anything else we can do to improve your next experience, please don't hesitate to reach out.
Google
dmetrey repin April 2026
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8 DOLLARS FOR A PRE PAID LABEL 😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁
Comment by retailer concepts GmbH
Hi Dmetrey Repin, we're sorry to hear about your frustration with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you for your feedback.
Google
Shanell Alexander March 2026
Comment by retailer concepts GmbH
Thank you so much for your 5-star rating! We're more than packing and shipping. We provide printing services, a real street address for mailboxes, package notification and even direct mail services (design, print, mail). Let us know what we can help with!
Google
Nathan Zhou (Dag) March 2026
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I had a very frustrating experience at this UPS Store due to extremely unprofessional behavior from an employee named Jahmon. When I walked in, he was on a FaceTime call, trying to hide his phone behind the register, but it was on speaker so I could hear his entire conversation. He continued talking the whole time about something unrelated (sounded like picking out colors for an item), and barely acknowledged me as a customer. I essentially had to assist myself while he scanned my items, since he was not focused on helping me at all. There was little to no communication or basic customer service. At the end, he handed me the receipt without saying anything. I had to ask if the transaction was complete, and when I asked how to track my package, it was clear he still wasn’t paying attention because he was too involved in his personal call. This level of service is unacceptable. Customers should not feel ignored while an employee is on a personal call during a transaction. I hope management addresses this, because it reflects very poorly on the store.
Comment by retailer concepts GmbH
We want to make sure our customers feel treated with professionalism while at our center, Nathan Zhou. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. Please contact us at [email protected] so we can follow up with you. Thank you.
Google
Christy Rath March 2026
For professional and kind.
Comment by retailer concepts GmbH
Hello Christy Rath, thank you for your kind words. At The UPS Store, providing the best service possible is our mission, and it's great to see that we have met your expectations. We look forward to helping you out again.
Google
D. Mo. March 2026
Staff was very attentive and showed genuine concern for my package issues and the return of items from a USPS botched delivery.
Comment by retailer concepts GmbH
Hello D. Mo., thank you for your kind words. We are glad you had a positive experience at The UPS Store. We aim to provide the best customer experience, and it's great to see that we have met your expectations. If there is anything else we can do to enhance your next visit, please don't hesitate to reach out.
Google
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