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retailer concepts GmbH
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Profile Overview
About retailer concepts GmbH
Company description: Not available
Locations
Services
100%
- Advertising: 100 %
Please note: The assignment of these data is based on estimates by Feedbax. These benefits are subject to change at any time at the discretion of the provider once it has adopted this company profile.
Rating Overview
Overall Rating
Distribution of rating stars
| STARS | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 Stars | 31.2% | |
| 4 Stars | 0% | |
| 3 Stars | 3.1% | |
| 2 Stars | 0% | |
| 1 Star | 65.6% |
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Reviews
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All Reviews
Shanell Alexander March 2026
Comment by retailer concepts GmbH
Thank you so much for your 5-star rating! We're more than packing and shipping. We provide printing services, a real street address for mailboxes, package notification and even direct mail services (design, print, mail). Let us know what we can help with!
Google
Nathan Zhou (Dag) March 2026
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I had a very frustrating experience at this UPS Store due to extremely unprofessional behavior from an employee named Jahmon. When I walked in, he was on a FaceTime call, trying to hide his phone behind the register, but it was on speaker so I could hear his entire conversation. He continued talking the whole time about something unrelated (sounded like picking out colors for an item), and barely acknowledged me as a customer. I essentially had to assist myself while he scanned my items, since he was not focused on helping me at all. There was little to no communication or basic customer service. At the end, he handed me the receipt without saying anything. I had to ask if the transaction was complete, and when I asked how to track my package, it was clear he still wasn’t paying attention because he was too involved in his personal call. This level of service is unacceptable. Customers should not feel ignored while an employee is on a personal call during a transaction. I hope management addresses this, because it reflects very poorly on the store.
Comment by retailer concepts GmbH
We want to make sure our customers feel treated with professionalism while at our center, Nathan Zhou. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. Please contact us at [email protected] so we can follow up with you. Thank you.
Google
Christy Rath March 2026
For professional and kind.
Comment by retailer concepts GmbH
Hello Christy Rath, thank you for your kind words. At The UPS Store, providing the best service possible is our mission, and it's great to see that we have met your expectations. We look forward to helping you out again.
Google
D. Mo. March 2026
Staff was very attentive and showed genuine concern for my package issues and the return of items from a USPS botched delivery.
Comment by retailer concepts GmbH
Hello D. Mo., thank you for your kind words. We are glad you had a positive experience at The UPS Store. We aim to provide the best customer experience, and it's great to see that we have met your expectations. If there is anything else we can do to enhance your next visit, please don't hesitate to reach out.
Google
Jason Brown February 2026
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After making a confirmed appointment 4 days in advance for notary services, taking time off from work, and paying to park, I was told the notary wasn't there. I provided both my email, and my phone number when the reservation was made. The only communication from this business was email confirming the reservation and reminding me of the appointment. Things happen. I understand that, but letting a customer waste time and money instead of making a 1 minute phone call to cancel is difficult to understand.
Comment by retailer concepts GmbH
Hi Jason Brown, we'd like to speak with you to clarify your notary experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at [email protected]. Thank you.
Google
Billy G September 2025
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Wednesday mid afternoon. Shop is open but nobody's home.
Comment by retailer concepts GmbH
Thank you for bringing this to our attention, Billy G. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Google
LIVE ACTION August 2025
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Drive all the way out there they were not open. What a waste of time. It’s a reason they only have one star shame on your people. UPS should take your franchise away from you.
Comment by retailer concepts GmbH
This is concerning to hear. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Google
Meow喵 August 2025
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Avoid this place, the staff hate you. I'm sure.
Comment by retailer concepts GmbH
Hello, we are sorry for the negative experience you had with us. To help us provide better service in the future, could you please share more details about what happened during your visit? You can reach us at (770) 303-3102 or [email protected].
Google
Vimla Patel July 2025
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The UPS store is in the Hotel and not in the abandoned mall.
Google
Thomas Ferrall July 2025
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AVOID AT ALL COSTS. This is NOT a real UPS store - it is a locked UPS Access Point within the Renaissance Hotel. You have to pay to park (minimum of $10 for even a few minutes) - total ripoff if you are trying to run in and out. Disgraceful in every way.
Comment by retailer concepts GmbH
Hi Thomas Ferrall, we'd like to speak with you to clarify your experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at [email protected]. Thank you.
Google
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