RAINBOW COMUNICACIONES S.L.

With more than 25 years of industry experience behind its team, Rainbow Comunicaciones has become a leading BPO contact centre for multilingual campaigns. Its workforce includes over 700 agents, 350 of whom speak two languages across eight languages, and 1,100 workstations across its Madrid and Barcelona sites. The company manages inbound and outbound campaigns around the clock, every day of the week, either from its own centres or on client premises. Each workstation is equipped with up-to-date technology, including CRM tools and a multichannel platform for phone, email, fax, chat and more. Rainbow Comunicaciones tailors highly regarded services to each client’s priorities and opportunities. Its approach to clients and employees is grounded in close collaboration and flexibility: dedicated multidisciplinary teams are assembled for each service, commitments are tailored to keep delivery agile, and a culture of openness helps the organisation adapt.