PlanD

Big promises at the start, complete disillusionment after 12 months—that sums up my customer journey with PlanD so far. What began as VIP support ended in a dead end. During our initial consultation, CEO Leon Hegemann personally assured me that my individual requirements and requests would be addressed promptly. The reality today? Ignored messages and unfulfilled promises. Even concrete promises aren’t being kept: An agreed-upon credit of €500 for a successful business referral is simply nowhere to be found to this day. Even more critical than the missing features, however, is the software’s faulty operation in day-to-day use. The software causes real operational problems: Data chaos via the app: If I schedule an employee for Friday, their mobile app suddenly shows Saturday. Shift chaos is inevitable! Despite submitting video evidence, management has responded with complete silence—no reply via email, WhatsApp, or phone call. No longer a personal point of contact: Instead of genuine communication and problem-solving, I’m now fobbed off with an AI. Termination denied: My termination without notice is simply ignored. Instead of addressing the pressing issues, the invoices stubbornly keep coming in month after month. A tool is supposed to streamline workflows, not distort them. When promises are ignored, the software records information incorrectly, and personal customer service is replaced by an AI bot, enough is enough. I expect immediate acknowledgment of my termination without notice, as well as payment of the outstanding €500 credit.

Unfortunately, I have to agree with the previous speakers. I, too, scheduled an appointment with Mr. Leon Hegemann, and it didn't happen. For me, that's an absolute no-go, and if they can't even maintain trust in this situation—I don't even want to imagine what it would be like if you had problems with the program. What a shame!

The support was terrible, so we canceled our subscription, and now they won't release the data. We've paid up to today, but we haven't had access since yesterday. What's going on?

Very difficult to reach. The sales team misses deadlines, you have to wait days for replies to emails, etc. I can't recommend them!

Unfortunately, I’ve had a very bad experience with PlanD. As a small business with fewer than 5 employees, it seems you don’t even get access in the first place—at least I was indirectly told that I should “list more employees” just to get an appointment at all. To me, that seems neither transparent nor fair. In addition, an appointment that had been scheduled two weeks in advance was canceled at the last minute—10 minutes before the video conference—on the grounds that a previous client needed more time. Something like that shouldn’t happen—but in that case, I expect clear communication and a reliable alternative, neither of which was provided. It’s also particularly disappointing that there’s no phone support. You’re completely dependent on digital channels or an AI chatbot, which simply isn’t enough for specific issues. Overall, I’ve unfortunately just wasted my time here. 1 star.

Unfortunately, I am very disappointed with how I was treated as a potential new customer! We are a small, new company just getting started, and we are striving to integrate digitalization into our business right from the start. I thought PlanD might be a potential partner for this project. Above all, the 3-minute conversation with Mr. Leon Hegemann left me extremely disappointed! Immediately after the greeting, it was made clear to me that working with small businesses is not desired! They said we wouldn’t be profitable for PlanD and that they could only offer a learning academy. An online seminar wouldn’t be worth it! A promised link still hasn’t been sent to me! Even a reminder email to Mr. Hegemann was ignored, and I haven’t received a response from him! I would have liked to watch one of these instructional videos beforehand! But they don’t even offer a preview or a trial period. You’re forced to book this demo appointment! My questions: Why are people being pressured into this demo appointment if they don’t have the time or interest in it? Why aren’t there any pricing models offered that would still be profitable for PlanD even with smaller companies? That doesn’t seem logical to me! Why not let the customer decide for themselves—for example, through a trial period—whether they want to work with the software solution and, if necessary, accept a higher price? In any case, this current approach is anything but customer-friendly and not to be recommended! Since I don’t know if this is the standard procedure, please note that I am merely evaluating my experience with Mr. Leon Hegemann here! Response to response: It seems you didn’t read my review carefully! The questions in your response have already been “answered” there. My suggestions and requests are clearly described there!