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We’d already worked with Ouiflow in 2022 and were satisfied. That’s why we went back to them in 2026. But what a disappointment. We hired them for a three-month Webflow support and onboarding mission. The deliverables were supposed to be ready within three weeks. After two months, they were still incomplete—and not usable as delivered (we had broken displays on mobile, pixelated images, and visible watermarks in production). The site cleanup work that was planned never even started. The project ended with a unilateral termination email, with no handover meeting despite the promise to hold one—leaving us to take back an unfinished site. The level of service is no longer what it used to be.
Thank you for your feedback, Sébastien. We sincerely regret that this collaboration ended with dissatisfaction on your side. To be transparent, we initially recommended a broader scope of intervention—one that matched the true scale of the project and would have allowed you to move forward on a clean, coherent, and sustainable basis. That approach wasn’t selected for budget reasons. To ensure you weren’t left without a solution, we agreed to shift to a smaller monthly support model—12 hours per month—focused on the most priority changes. Looking back, this format wasn’t suited to the level of urgency, the volume of expectations, and the pace of execution that were later requested—especially on topics that fell outside the scope of this support. The decision to end the engagement was made responsibly, as a team, because the collaboration conditions no longer allowed us to guarantee a healthy working framework or the level of quality we hold ourselves to. We take responsibility for our part in this approach to scoping. This experience reinforces a simple rule for us: not to accept an interim format when a project truly requires a broader reset—even if it means stepping away from a partner we had already worked with successfully. We wish Louve Invest all the best going forward. It’s a great project, and we sincerely hope you’ll find the right partner to support you through this phase of the work. Fabien from Ouiflow
