Comment by NOVO MarketingHello, Aitor. We’re sorry to hear that you’re dissatisfied, and we apologize for the delay in delivering the report. However, we’d like to clarify a few points mentioned in your comment with which we disagree. Regarding the service you purchased, it was a package of hours for €300 intended to resolve specific issues with your website, which was not developed by Kinovo. During our work, we investigated until we identified the issue with your e-commerce site, updated all plugins and theme versions to resolve any incompatibilities, and proceeded to analyze other issues on the website, compiling them into a report as agreed. It’s important to note that not all of the contracted hours were used, and the remaining balance was available to continue working. Therefore, the cost of the report was not €300. Regarding communication, it’s worth noting that it wasn’t limited to WhatsApp and email; there were also phone calls. The most recent ones took place on December 5, when we proposed to your colleague Sara that we hold a meeting to clarify any questions, and we were waiting to hear about your availability. After several days without a response, we called her on December 12. On that occasion, Sara informed us of personal issues that were preventing her from moving forward with planning the meeting. Since then, we have been waiting for a new date, without hearing anything until we received this review. We regret that communication has not been smooth. As a gesture of goodwill, we will proceed to issue a full refund of the amount you paid. We wish you the best of luck in your professional endeavors. Best regards, The Kinovo Team
