Net Inventors - Agentur für digitale Medien GmbH

Thank you for your candid feedback and for taking the time to provide it. We are very sorry that you had this experience with us. You are absolutely right - we should have responded more quickly and, above all, more reliably. At the time of your request, we were in the middle of an extensive conversion to Shopware 6.7, which unfortunately led to delays in internal coordination. This is not an apology, but an attempt at an explanation - because a short response or at least an honest refusal would have been the least we could have done. Thank you again for your honest feedback - it helps us to improve. Tobias Pierschel

Thank you for your candid feedback and the time you took to provide it. We are very sorry that you had this experience with us. You are absolutely right - we should have responded more quickly and, above all, more reliably. At the time of your request, we were in the middle of an extensive conversion to Shopware 6.7, which unfortunately led to delays in internal coordination. This is not an excuse, but an attempt at an explanation - because a short response or at least an honest refusal would have been the least we could have done. Thank you again for your honest feedback - it helps us to improve. Tobias Pierschel

Vielen Dank für die großartige Bewertung.

Dear Mr. Nasri, I would like to take your review as an opportunity to explain the exact processes publicly. On 18.03.2020 at 09:40:48 a.m. you contacted us with your first request via Shopware Support. Less than two hours later, you were impressed by the quick response from our support team. After a further correspondence with our colleague and the analysis in your store by the same colleague, who could not reproduce any problem, you unfortunately did not reply. There was also no assessment of the extraordinary and phenomenal response time or the functionality of the plugin. :( Your second request reached us on 21.04.2020 at 19:50:48. Unfortunately, this process took a little longer. Together with our colleague, you tried to get to the bottom of your problem step by step. In a test system, you were then able to restore the functionality completely by reinstalling the corresponding plugins. > Netinventors" denies any responsibility "the error is caused by a third-party plugin". The colleague suspected this and therefore asked you for access to a test system. The aim was to deactivate plugin after plugin in order to rule them out as the source of the error. The exact cause of the problem cannot be clarified conclusively. If the problem is solved after reinstalling the plugin, it is likely that something went wrong during the update process. At this point, there are many sources of error that could be responsible for this and are not necessarily due to the plugin. Therefore, there can be no question of "denying" this. This is the first statement you have made that is not entirely accurate. > My request for a sign of "reparation" in the form of another plugin from "Netinventors" was rejected. This also does not correspond to the facts. You have left our concession for the inconvenience unanswered. This is your second inaccurate account of the process. > My request to speak to the head of the company "yes, I will tell the boss". No response. The consultation with the boss has taken place and in coordination with him, the unanswered "reparation" from you has been agreed ;) Incorrect statement number three. > My request for comment on this justifies Netinventor's "This update has no relation to your reported error." Well this update fixed the bug that was allegedly caused by a "third party plugin". Here you are now completely contradicting yourself and spreading untruths. As already explained, there was a possibility that your problem could be caused by a third-party plugin. Are you aware that deliberately false reviews constitute defamation? Remove your review within 5 days. Otherwise we will take legal action. Yours sincerely Jan Matthiesen / Tobias Pierschel