menten GmbH

Dear H Sen, Thank you for your feedback. Unfortunately, no text was left, which makes it impossible for us to understand the background or to respond to it specifically. We take feedback very seriously - it helps us to develop further. However, a review without an explanation does not give us the opportunity to clarify and may give other readers the wrong impression. If you have a specific concern, please do not hesitate to contact us directly. Kind regards menten GmbH

Dear Benso Gru, Thank you for your feedback. Unfortunately, we are unable to understand the incident you have described. We are not aware of any incidents in which feedback was not received or deadlines were not met. As we work exclusively with business customers, we assume that you were in contact with us as part of an application process. Our application process follows a structured procedure and we regularly receive positive feedback for our fast and reliable communication. For us, an open and direct exchange of suggestions or ambiguities is very important. If there are any real misunderstandings, please contact us directly. General public reviews without specific details leave us little opportunity to respond objectively and in a solution-oriented manner and can convey a distorted image to the outside world. Kind regards menten GmbH

Dear D Ba, We are very sorry that you are dissatisfied with our service. The satisfaction of our customers is always our top priority. For this reason, your feedback is particularly important to us and is taken very seriously. After consultation with our specialist departments, we are unfortunately unable to assign your request and there is no complaint. We therefore invite you to contact us by telephone (+49 2202 23 99 0) or by email ([email protected]), stating the relevant invoice number, so that we can discuss the incident with you and resolve it satisfactorily. If there has been an error in our invoicing, we will of course correct it. We look forward to hearing from you. Your team at menten GmbH

Dear Mr. Hussein, We see that you have confused us with Menten Autowerkstatt from Aachen. We would be very pleased if you could revise the bad review. Of course, we still wish you every success with your brakes! :)