Lexic.AI

Most enterprise teams see only a sliver of the customer interactions they already hold: quality teams review a small sample of calls and chats, while AI agents running in production receive little oversight. Lexic.AI addresses both blind spots. Our platform reviews every contact-centre interaction as it happens, across voice, chat, email and WhatsApp, through Active Listening—replacing spot checks with complete coverage. Separately, we conduct independent audits of conversational AI agents in live use, examining how they perform in real-world situations, their resilience and their compliance with rules such as the EU AI Act’s requirements for human oversight, traceability and fairness. No established provider in Voice of the Customer, Conversation Intelligence or AI governance currently offers this combination. For businesses preparing to roll out a new generation of AI agents, we create and implement audited Agentic Architecture. Lexic.AI works with enterprise organisations in telecoms, banking, insurance, retail, energy and healthcare across Spain, Latin America and the United States.