KSO Services

At KSO Services, we deliver customer care and IT support that stands apart: European-grade quality, yet priced to stay within reach thanks to our base in Cambodia. Established in 2013, our team is made up solely of French technicians located in Siem Reap and Phnom Penh. They speak both French and English fluently, which lets us communicate with your customers and users in France and across Europe with clarity, speed, and cultural fit. What sets us apart: 24/7 L1 and L2 user support: call handling, triage, diagnostics, ticket management, fast issue resolution. Our approach keeps the end user at the center to maximize satisfaction. Full managed services: Windows servers (AD, Exchange, RDS, SQL, O365), Linux LAMP stacks (Debian/RedHat, Apache/Nginx, MySQL/PostgreSQL), AWS/Azure cloud, VMware/Hyper-V virtualization, network security (Sonicwall, Fortinet), backups (Veeam, BackupExec), and carrier link monitoring. Application services: deployment and setup, remote training, environment tuning, and incident handling. Security and compliance: ISO 27001 certification, strict GDPR practices, health data hosting, DevSecOps, and Security by Design. We already support SaaS vendors, service companies, and French SMEs and mid-sized businesses with outsourced support and managed services, preserving a "as if in France" level of quality while cutting costs in half. Flexible across any environment, from varied organizational setups to mixed infrastructures, we handle complex cases with seamless escalation and human oversight. In 2026, we will add a hybrid AI + human model: an audit of your current support, chatbots and virtual agents for straightforward requests, and human experts for more advanced cases, for greater responsiveness and efficiency.