INCURSIV Agence Digitale

Hello, We’re genuinely surprised by your comment. The account data, however, shows a different reality: November and December were your best-performing months, with record-setting ROAS and profitability—levels that had never been reached before our intervention. These results are measurable, supported by reports, and directly visible in Google Ads. As for access to the account, it was never blocked by us. We continued working normally during the period you mentioned and remained available at all times to discuss things. No message from you went unanswered. We understand that your expectations may be high. That said, calling the results “more than disappointing” when performance reached a record level doesn’t seem to align with the objective data. Of course, we’re still open to a constructive discussion if you’d like to review the campaigns and the figures together.

Hello, We’re genuinely sorry for the experience you described. We fully understand your frustration, and we regret the difficulties that occurred with your case. In fact, our change of address and phone number caused disruptions that we weren’t able to handle to the level you expected, and we acknowledge that. We ultimately refunded you in full for the Google Ads account creation service, although— as we noted— the advertising costs injected into your personal account remain independent of our services. We take your feedback very seriously and have since strengthened our processes to prevent this kind of situation from happening again. Despite this, we wish you all the best as you move forward with your projects.