igefa IT-Service GmbH & Co. KG

I tried four times—every Monday—to order insoles for my mother. The prescription is available. Of course, the promised callback never happened. What’s the problem? Don’t you care about your customers? Or is senior management incompetent? I’ve never come across behavior that unprofessional. Every time, I have to provide all the same information again, even though it should already be stored in your system… it’s a shame you can’t give minus stars—your store is an absolute disaster. How many times do you think I should keep giving the same details to your various different employees? My mother’s name, customer number, insurance number—what else do you need? Shoe size? First, we didn’t get anything at all, and then you started flooding my mother with insoles. Thankfully, I later spoke with a nice, capable staff member who helped me agree that I would call again when there’s a new need. But calling back—or even requesting a callback—seems like a hopeless undertaking. Also, you spell my mother’s last name with an “f”!! I’ll give you my mother’s details again, just in case that helps: Helene Gerwins Customer No. K90592 E117398573 I’m her daughter. My name is Waltraud Wulf. I’ve ordered my mother’s insoles from you so many times, and it usually worked out well. But what’s happening now can no longer be excused.

You show up like you’ve got urgent freight (12 pallets) at 11 a.m., and it turns out there’s no dispatch notice. The guy tells you it might be done today until 2 p.m., and if not, then tomorrow at 6 a.m.—and he doesn’t care that I come after 2; I say the shipping office already sent the notices, but he insists he’s said what he needed to say and I should come back at 2. What a nuisance—avoid them at all costs.

Terrible customer service, especially in the home care sector. They’re inflexible and either take a long time or don’t respond at all. Definitely not recommended—especially if you’re already stressed and overwhelmed by caring for a family member. Apparently the staff there don’t realize that someone’s individual care condition—and therefore their need for products—can change. It wasn’t possible to adjust the order quickly to match those needs. My mother had to search for months and buy bed linens and incontinence products herself at retail stores. That caused even more stress and a significant financial burden. If you rely on incontinence products: PLEASE, BY ALL MEANS, LOOK FOR A DIFFERENT SERVICE PROVIDER!!!! We will definitely contact the health insurance company as well.

NO STARS!!! Unreliable, over 6 weeks, and still no delivery! Health insurance company has been informed!! Changing providers!!!!!

After the third call, I finally reached someone. But the information provided was insufficient; the woman had no idea and couldn't give me the right information. She'd be better off going to get her unemployment stamp. I sent a new prescription in December and was supposed to receive delivery on January 6, 2026, but as of today (January 19, 2026), I haven't received anything. She said she didn't know anything. In my opinion, this is sloppy work.