IDNET

Very happy with the service from IDNet throughout the several years I have been a customer. Consistent speed, reliable service and on the rare occasion I have phoned/emailed customer services the response has been helpful and swift.

I have been with IDNet just over two weeks now and can only recommend. The transfer over to IDNet from Zen was so easy and as promised the swap over was bang on time. I had a few issues with the ASUS router supplied but nothing that was IDNets fault so I have had to source my own Router ( call of duty game issue that didn’t agree with the AI security software on the router)

I contacted customer service who have been fantastic to organise a return of my router for a refund and will be reducing my monthly cost. The speeds when doing tests through eero app show I’m getting what I pay for 1.2gb up and down. My response time is also good when gaming and everything just works. Like others have said when you need any help and you make the call, yes you get very knowledgeable people and straight away not fighting through automated rubbish.

Well done so far IDNet 5 stars from me and I will definitely recommend you to anyone.

Thanks

IDNet have supplied our broadband and phone service for the past sixteen years. On the few occasions we have required technical support issues have been dealt with professionally and promptly,
Yes, they are slightly more expensive than some competitors but the stability and service are worth a small premium.

Flawless

I've been with IDNet for my broadband and originally my landline needs for many years.
I first heard of IDNet when they were instrumental in bringing fibre broadband to the village approx 15 years ago. They were extremely helpful in setting me up at home and being just on the end of a telephone (in this country) any time I needed some advice, I cannot recommend them highly enough.
Slightly more expensive than their rivals, but the customer service is second to none and there is no 'throttling' of broadband at peak periods. It's always been reliable no nonsense broadband.
I have upgraded to SoGea only broadband now and IDNet made the transition seamless, what can I say....give them a try.

Have been with IDNet for many years now , having been "ex-communicated" by my previous ISP for complaining about my poor quality (& unreliable) ADSL broadband "too often" (in their opinion). IDNet quickly got to the root cause of the issues & the service, but for a few glitches (always promptly addressed), has been stable & consistent ever since. Although FTTP has recently become available, I won't be able to take advantage of it for a while yet, but the exemplary IDNet customer service team, always quickly available by phone, has given lots of useful advice & guidance for when I'm able to go ahead with the transition. As others have pointed out, there are cheaper ISPs available, but for the ideal balance of cost, 24-hour availability, reliability, plus friendly, patient & knowledgeable telephone support when needed, I don't think you'd find better.

You know the quality of a broadband supplier when something goes wrong. Straight through to technical support, Very helpful. Not just reading from a script,. Excellent!