iDevBand

Description

Online Ambulance is a digital solution that we created for Moje Ambulance, the largest network of general practitioners in the Czech Republic. This complex solution includes a mobile application, server solution, back office and CRM system, which are designed to digitalize and streamline healthcare processes not only for patients, but also for doctors and other staff.

Solution

Our approach began with an in-depth analysis of the existing processes, enabling us to provide a bespoke system that simplified and automated many operational tasks. This comprehensive solution includes a user-friendly mobile app, a robust, secure and scalable server infrastructure, an effective back office system that functions as a multi-platform desktop application for staff to handle mobile app-related tasks, and a CRM system for data management. All these solutions are seamlessly integrated for maximum efficiency and security.

The hybrid mobile app (iOS and Android) serves users not only to view information and important notifications about their GP branch, but also to communicate directly with medical staff. The app is particularly revolutionary in the breadth of its features. Thanks to a sophisticated request system, users can make requests for diagnosis, medical examination, documentation (for example, for a driver's license), symptom determination and quarantine in the context of Covid-19. A very important feature is also the requests for medication and prescription, which is integrated with the public e-prescription service, for the easiest dispensing of medicines. Furthermore, users can, for example, view their laboratory results, measurement results, or various lists such as medications taken. And since prevention is very important in health matters, the app also includes a user education section.

Results

Online Ambulance Mobile App achieved an impressive 97% customer satisfaction rate from over 22,000 ratings and has efficiently resolved over 100,000 requests.

However, the real impact of our solution is not just in numbers, but also in a significant increase in efficiency. By automating and digitizing key processes, we have significantly saved time for staff. Doctors and medical staff now spend less time on administrative tasks, allowing them to focus more on patient care.