Governikus KG

The app isn’t working, the hotline is annoyed, and they only have guesses. Since you rely on the app, it’s frustrating when you have to spend forever on a simple task.

Regarding the ID app: I successfully submitted an application to the Federal Office of Justice, and then on the next follow-up application it suddenly just keeps saying the PIN is wrong, even though the PIN is correct—and it worked perfectly fine on my first application. The CAN is recognized right away, and the PUK too, but not the PIN. Then I got the message that the PUK is now “used up” because of 10 incorrect attempts. Great new e-government world. Now the app is sending me to the office. How can anyone even get software like this out there? Unbelievable…

Very frustrating experience with the “Bund” app. I rarely write reviews, but this experience has been extremely disappointing. The “Bund” app for legitimization simply does not work reliably. Basic functions fail, processes get stuck, and the overall user experience feels unfinished and poorly tested. What should be a straightforward digital process turns into a time-consuming and frustrating ordeal. The helpline unfortunately did not improve the situation. The support staff seemed unfamiliar with common issues and were unable to provide clear or helpful guidance. In the end, the only solution was to go to the Bürgerbüro in person, which completely defeats the purpose of offering a digital service in the first place. There is clearly a significant gap between what this app promises and what it actually delivers. I hope this will be addressed, because in its current state, it is not a reliable solution.