Frontmen

Our company specializes in the production of automotive spare parts, particularly air filters. We operate both within the domestic Ukrainian market and in international export markets. As Development Manager, I am responsible for driving strategic initiatives aimed at growing and improving the business.

The goal of the project was to create a completely new company website, including both a modern design and a custom-built backend system. We wanted a platform that could handle complex data structures, such as the ability to match car parts with a wide range of vehicle models and manufacturers. Additionally, we aimed to improve usability, mobile accessibility, and the overall customer experience, while making internal processes more efficient through a new administration interface.

The decision to work with this vendor was based on a recommendation from a trusted colleague who had collaborated with them in the past. He spoke highly of their service quality and professionalism. After reaching out, I received their portfolio, which showcased relevant experience and high-quality work. This gave me confidence that they were the right partner for our project.

The project began with a detailed discovery and requirements phase, during which the team gathered all relevant information about our needs. Based on this, they provided a clear estimation of the project scope, time, and cost. They used a project management tool to document progress and deliverables. I was granted access to review the status of tasks, provide comments, and approve iterations. Communication with the project manager was ongoing and efficient, especially during key phases when decisions or feedback were required. They also contributed their own ideas to improve the overall outcome.

I do not know the exact number of people involved in the project, but I worked closely with a project manager who served as our main point of contact. Additionally, there was at least one designer responsible for the user interface and several developers who implemented both frontend and backend functionalities. The project manager coordinated communication and ensured that all tasks were delivered as agreed.

We received highly positive feedback from both customers and internal users. The new website is much more intuitive and visually appealing, and it now performs well on mobile devices. Our internal staff also appreciated the usability of the new admin panel, which made their daily tasks more efficient. The positive reception confirmed that the project was successful and met our objectives.

From my perspective, the progress and results were very satisfying. While we had some discussions about timelines during the project, the team was flexible and responsive. They were always open to feedback and adjusted their work accordingly, even when changes required additional effort. Their commitment to meeting our expectations was clearly visible throughout the collaboration.

What impressed me most was the vendor’s communication and customer-oriented approach. They did not simply execute our instructions but took the time to understand our business, our users, and our goals. Their ability to think from our perspective and propose thoughtful improvements made a real difference and demonstrated genuine commitment to the project’s success.

The only aspect I would suggest improving is the accuracy of the initial project timeline. While I understand that the scope was complex and evolving, a more precise initial estimation would have helped us manage our internal planning more effectively.