Fabres

Hi Lily Rose, Thank you so much for your positive feedback. We’re delighted that your first order was a success and that your herbs are doing well on your balcony. We wish you great harvests and lots of pleasure using them every day. Kind regards, The Fabre Seeds team

Hello, Thank you so much for your positive feedback. We’re delighted that the quality of the plants, the packaging, and the delivery met your expectations. We look forward to helping you with your next order. Kind regards, Fabre Graines Team

Hello, We’re truly sorry that your experience didn’t meet your expectations—especially since you mention that you’re usually satisfied with the quality of our products. We understand your disappointment regarding the delivery time for your potato plants, as well as the steps you had to take with our customer service team. During periods of high demand, some processing times may be affected, and we sincerely regret the inconvenience this caused. Your complaint has been duly taken into account. As mentioned in our email exchanges, the presence of sprouts on potato plants does not necessarily prevent them from taking root or affect the quality of the harvest. That’s why we suggested that you plant them first, and then get back in touch with us after the crop has had time to develop. This will allow us to review everything together, with photos, and determine whether any specific solution is needed. To continue our discussion under the best possible conditions and to review your case in a personalized way, please contact us again directly by email at: [email protected]. Our customer service team remains, of course, available to you. Kind regards, The Fabre Graines team.

Hello, We’re truly sorry for the delay. Your order was shipped on the 29th as soon as we received our shipment. It required more time than expected, but we chose to wait until the plants were in perfect condition to ensure your order meets the quality standards we require. Thank you for your patience, and we hope your order fully meets your expectations. The Fabre Seeds Team

Hello, We’re truly sorry to hear that your plants didn’t take, and we understand how disappointing that must be. Your request was reviewed by our customer service team. As mentioned in our previous messages, the plants were shipped in good condition, but the outcome after planting can depend on a number of factors, including weather conditions, planting method, and ongoing care. We’d also like to point out that your order was placed last September. Despite the time that passed between when you received your order and when you made your claim, a goodwill gesture was still granted to you. If we need to continue the discussion further, our customer service team is available by email to help. Kind regards, Fabre Graines Team

Hello, We understand your question about the appearance of the plants you received. During the winter months, plants may look dry or may have no leaves, as they are in their natural resting (dormant) phase. This is a normal seasonal cycle and can be surprising when they arrive, but it doesn’t necessarily reflect their quality or their ability to bounce back. If the plants haven’t started growing again yet, please email us at [email protected]—ideally with a few photos—so we can review your situation and offer you an appropriate solution. Kind regards, The Fabre Graines team

Sir/Madam, We’re sorry to charge shipping costs, but unfortunately we can’t do otherwise. Thank you for your understanding. FABRE SA

Hello, We’re sorry to read your review and would like to clarify a few points. After checking, we can confirm that your online order placed on 10/06/2025 was shipped on 10/13/2025. To date, we have not found any written complaint or any open case with our customer service regarding missing plants for this order. Please note that our customer service team handles requests with seriousness and professionalism, based on the information provided by our customers, in order to offer an appropriate response for each situation. We’re sorry that you felt this way. If you have any additional questions regarding your order, our customer service team can be reached at this email address: [email protected], along with the order number in question. Kind regards, Fabre Graines Team

Hello, We’re sorry to hear about your review, and we’d like to clarify how your order was handled. After checking, we confirmed that your order for two Rose of Jericho plants was shipped on 10/16/2024. Your complaint about one of the items was submitted on 02/04/2025—more than three months after the order was shipped. Even with that delay, our customer service team did take your request into account, and a gift voucher was sent to you in the following weeks. We’re sorry that this response didn’t meet your expectations. If you have any questions related to an order, you can reach our customer service team at [email protected], and please include the relevant order number. Kind regards, Fabre Graines Team

Hello, Thank you for your review. We’d like to provide a few factual details regarding your order. After checking, we can confirm that your online order placed on 09/01/2025 was shipped on 09/12/2025. To date, we have found no reported incidents, no written complaints, and no open disputes with our customer service team related to an incomplete order or any product quality issue. We take great care with the quality of our products as well as with tracking and managing our orders. When something is reported to us, our customer service team relies on the information provided in order to review it accurately and respond appropriately. For any request related to an order, please contact our customer service at: [email protected], and include the relevant order number. Kind regards, Fabre Graines Team