enyway GmbH

Hello Manfred, thank you very much for your message, even if we are sad that you feel not sufficiently informed. We have communicated from the beginning that you will of course profit from your 800 kWh per year so that you get your solar yield. Because your electricity provider has to buy electricity for the times when the sun is not shining and that is usually more expensive. Your solar package has enabled you to buy electricity at the purchase price, so neither we nor #machdasmalanders have earned anything from your electricity supply. Since your electricity provider #machdasmalanders unfortunately has to pay much more for the electricity you use, he was forced to pass on the increased prices to you. Because with big losses it is not possible to run a sustainable business. As long as your solar package is valid, you still get purchasing conditions. The prices in the electricity wholesale have risen in recent weeks across Europe to historic record levels. The background to this is the unexpectedly high demand caused by the restart of the economy after the Corona dent and the simultaneous shortage of supply. This has led to significantly rising commodity prices worldwide and, in parallel, the feed-in of renewable energies in Germany has unfortunately often been lower than usual. We hope that the extremely high market prices formed as a result will return to normal in the coming weeks or months. By the way, you can find more info transparently on our blog at: https://blog.enyway.com/steigende-strompreise-was-da-gerade-genau-passiert-erfaehrst-du-hier I would also be happy to talk to you personally about how we can better present such a situation so that there are no misunderstandings. If you are also interested, please contact [email protected] and ask for Franziska directly.

Hello Frank, it's a pity that you decided to cancel your power contract with one of our producers, but of course we can understand your decision. Our peer-to-peer marketplace is so unique in the electricity market that it is difficult to get long-term security for the remaining volumes that our producers do not generate themselves, without in turn taking a lot of money in hand, which would be reflected in the electricity price. However, we also see the same high prices from competitors, so we are sure that our calculations are comprehensible and secure. In the offers of our producers, only the capacity is sold that the producer also produces himself, so they are actually producers of the electricity quantities. But unfortunately this is only a part of what you consume at the same time. And exactly this missing part is often much more expensive. Wholesale electricity prices have risen to historic record levels across Europe in recent weeks. The background to this is the unexpectedly high demand caused by the economy ramping up again after the Corona dip, coupled with a shortage of supply. This has led to significantly rising commodity prices worldwide and, in parallel, the feed-in of renewable energies in Germany has unfortunately often been lower than usual. We hope that the extremely high market prices formed as a result will return to normal in the coming weeks or months. By the way, you can find more information transparently on our blog at:https://blog.enyway.com/steigende-strompreise-was-da-gerade-genau-passiert-erfaehrst-du-hier. I would also like to talk to you personally about how we can better present such a situation so that there are no misunderstandings. If you are also interested, please contact [email protected] and ask for Franziska directly.

Dear Steven, we are totally sorry that you have fallen right into the process of a price increase from 2022. Unfortunately, our electricity sellers are forced by the current extremely high electricity market prices - like all other suppliers at the moment - to increase their prices, otherwise they would suffer massive losses. Of course, all of our electricity sellers on enyway are 100% verified, reputable and adhere to the terms and conditions agreed with you. If you do not want to agree to the increase, we have pointed out that you have a special right of termination or you can also exercise your monthly termination right. Of course, we would prefer to keep you as an enyway user in order to advance the energy transition with you and to be able to pass on lower prices to you in the future, as soon as the electricity market prices go down again. You are also welcome to contact our Customer Interaction Team at [email protected] with any questions you may have. With sunny greetings, Franziska (Customer Interaction Team)