elopage

Completely ridiculous. They’re holding back 25 to 50% of the money now because of VAT. I’d advise everyone against it—you won’t get your money back if your customers pay in installments!

If you’re considering using Ablefy for your business, please read this review all the way to the end. We process contracts in the four-figure range every day through Ablefy—and that’s exactly why we noticed errors that have already cost us more than **€10,000**. We’ve been using Ablefy for about half a year now and process contracts with four-figure volume daily via the platform. Unfortunately, during this time we’ve found that—even with personal account support— the software is still plagued by significant bugs and issues. Many concerns couldn’t be resolved satisfactorily despite multiple follow-ups. 1. Unwanted cancellation of installment and subscription contracts One of the most serious problems affects installment and subscription contracts. More than once, contracts were marked as canceled or terminated without our involvement. According to Ablefy’s system, we supposedly canceled them ourselves—which is simply not true. This has already happened with four contracts, resulting in damages of more than **€10,000**. Despite intensive communication with support, Ablefy insists that the cancellations were triggered by us because this is what’s logged in the system. A specific example: According to the system, within a single minute we canceled three different subscription contracts. But anyone who works with Ablefy regularly knows it takes longer than that just to find three customers in the system. After that, pulling up each contract and terminating it within the same timeframe is practically impossible. Yet the response relies solely on the system logs instead of taking the possible error seriously. 2. Flawed and opaque collections (dunning) feature Another major issue is the collections function. For companies handling lots of installment payments, a working reminder and collections process is essential. Unfortunately, from the start, this feature has not worked reliably for us. More than once, reminder or collections cases were not sent to the collections provider. Only after sending numerous messages to support were some cases forwarded manually afterward. In general, you can see whether a collections provider has taken over a case. However, to this day we still have outstanding claims that show the status **“Ready for collections”** due to system errors—despite the fact that, at least according to Ablefy, they were already handed over to the collections provider. On top of that, there’s almost no transparency about the next steps. You can’t tell which reminder stage a claim is in, what actions have already been taken, or what the current processing status is. That leaves the company flying blind and forced to trust that the claims are actually submitted and handled correctly. Our conclusion For businesses with higher payment volumes, we expect a stable and reliable platform. Unfortunately, we haven’t been able to confirm that reliability with Ablefy so far. The combination of unwanted contract cancellations, the resulting financial damage of more than **€10,000**, and a collections feature that’s error-prone and not transparent has severely damaged our trust in the platform. For that reason, we’ll be switching back to our previous payment provider, Digistore24, step by step. We worked there for a long time and never experienced comparable issues. For our company, reliable payment processing is essential.