| STARS | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 Stars | 95.2% |
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| 4 Stars | 0% |
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| 3 Stars | 0% |
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| 2 Stars | 0% |
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| 1 Star | 4.8% |
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Initially enthusiastic about the work, but extremely surprised by the collection letter from the Elitemedia advertising agency. Because of an unpaid invoice, which was 1 month old ... 1 payment reminder received and Elitemedia is already relying on Creditreform, although there is also something like "company vacations" between the years ... Deterred for a follow-up order! Update: To all readers. First of all, I want to point out that Mr. Terli threatened me at 00:13 to voluntarily delete my review. Apparently I would publish half-truths and lose this "game". Mr. Terli apparently saw it very urgent to follow up a 13 working day past invoice, which was not paid, with a personal appearance in our company. Which business partner bothers the customer for an invoice that is barely 2 weeks old? In addition, I had my wedding on 07.12.2024. Despite this, Mr. Terli decided to ask me 1 day before, with all my stress, why this invoice, I repeat 2 weeks old, was not paid ? Less than 2 days later, Mr. Terli writes to me again asking why I have not contacted him ? Mr. Terli, I have my wedding behind me, I am on my honeymoon. Do you have no understanding for young couples? Finally, you sent 1 reminder during our company vacations and expect payment by 31.12.2024. I really wonder which of us is wrong ...
Dear Mr. Jihat Akca, A.R.O. Services, Mannheim We take note of your assessment and would like to present the facts transparently for all readers, as your description does not reflect the entire situation. The order was placed by you on 20.11.2024. On 04.12.2024 we tried to reach you by telephone after the payment deadline had expired. Unfortunately without success. We also received no response from you to our follow-up messages and calls. On 06.12.2024, we decided to visit you in person at your office. Unfortunately, you were not there, but your employee contacted you and handed us the phone. On the phone, you apologized for the inconvenience and assured us that you would get back to us by 09.12.2024. However, despite a reminder, we did not hear back. On 10.12.2024, we sent you a payment reminder to politely remind you of the outstanding invoice. As there was no response to this either, we sent you a reminder on 19.12.2024 with a clearly communicated deadline of 31.12.2024. In this reminder, we pointed out that we would involve a debt collection agency if there was no payment or response. Despite our repeated attempts to contact you, we have not received any feedback from you. To all readers: We attach great importance to dealing fairly and transparently with our customers. In this case, we took all possible steps to achieve clarification before we called in a debt collection agency, as announced in our reminder. Our experience shows that conflicts arise in particular when there is a lack of clear communication and commitment. We remain available for a clarifying discussion and thank all readers for taking the time to form their own opinion of the situation. Yours sincerely Your Elite Media advertising agency team ______________________________________________________________________ Update: Dear Mr. Jihat Akca, A.R.O. Services, Mannheim We would like to respond to your statements with a factual clarification, as your description demonstrably does not correspond to the truth. 1st visit on 06.12.2024: Our personal visit to your company was not solely for the purpose of issuing a reminder for your payment. The main reason was that a reference was forgotten at our first appointment, which we could pick up at your request. This was not a rude interruption, but a service on our part. 2nd wedding and honeymoon: On 12/06/2024, we found out about your wedding through your employee. On this day, you assured us by telephone that you would contact us by 09.12.2024, but you did not keep to this promise. Your employees were available during your absence, so that a response or payment would have been possible. 3rd invoice and reminder: Your payment was received this morning, but without taking into account the reminder costs. Our first payment reminder was sent after the payment deadline had expired and with a reasonable waiting period. 4. "No understanding for young couples": This accusation is unfounded. Our communication was always factual and served exclusively to clarify business matters. 5. accusations of threats: We firmly reject the accusation of threats. Our WhatsApp message was intended solely to ask you to reconsider your assessment and to present the facts correctly. We appeal to your fairness to look at the situation from an objective perspective and not to make allegations that are not supported by facts or evidence. Working together as partners is based on mutual respect and reliability - values that we continue to uphold. Yours sincerely Your Elite Media advertising agency team
"Absolutely outstanding! Working with Elitemedia was simply fantastic from start to finish. The team is not only extremely professional, but also incredibly creative and committed. They realized our ideas perfectly and even went beyond our expectations. Communication was always transparent and friendly, and any queries were answered immediately. I can highly recommend them to anyone looking for innovative and reliable advertising solutions. A real bull's eye!" KEB'UP TIME Schwetzingen 68723
Just got to know you and. I have to say you are better than any advertising agency in Mannheim The fact that you go to so much trouble to ensure that the customer gets exactly what they imagined is awesome. I'm already looking forward to working with you again. Here's to many more years 🥂
We appreciate the quality of service, competent and professional advice!
I am absolutely satisfied with the professional work, the impeccable quality of the products and the communication. Perfect all-round service!
Dear Tolga, the C.A.C Company thanks you from the bottom of its heart for your great and smooth work. The quality is masterly !!! We have had several items made and they all look sensational! Many thanks again for the great work together. C.A.C Company
Extremely competent and reliable company that I like to use again and again. Elitemedia offers professional solutions for quality-conscious entrepreneurs!
Definitely recommendable! Individual, very creative and of the highest quality. Whether before or after processing, satisfaction plays an important role here.
