We are a young business and AI consulting company that specializes in the digital transformation of our clients into data-driven companies!
We support our clients in generating additional added value and significantly increasing the efficiency of their business processes through advanced data analytics and artificial intelligence.
Many companies have a large amount of data whose potential is not even close to being fully exploited. Whether the ROI in marketing is to be increased, risk or quality management is to be improved or data in the value chain is to be used for other areas of the company:
elanyo is the right partner for these challenges.
Contact the vendor and get feedback on your queries in a timely manner.
Contact the service provider and receive an appropriate offer in a timely manner.
"What unites us is our enthusiasm for data analytics and the drive to support and accompany our customers on their way to becoming a data-driven enterprise."
elanyo is a young, informal and unbureaucratic consultancy that supports companies on their way to becoming data-driven organizations. We use advanced analytics to tap into decision-relevant knowledge, e.g. for marketing, sales or finance departments. We use methods and tools from data engineering, data science and artificial intelligence. Well-known companies from industries such as telecommunications, retail, banking and insurance trust us when it comes to leading sophisticated data analytics projects to success.
In 2020, we were awarded the kununu Top Company seal and are one of the ten best employers in Stuttgart according to the news portal BW24.
Contact the vendor and get feedback on your queries in a timely manner.
The scope of the project was the further development of the existing customer interaction platform based on SAS Customer Intelligence. This included the integration of new data sources, the integration of new communication channels such as mobile push and the implementation of new communication streams. Last but not least, elanyo designed the modernization of the customer interaction platform to SAS Customer Intelligence 360, which is to be jointly implemented this year.
The main challenge was the complex customer communication processes in a multinational environment, different communication channels and a high level of dynamism in permanently improving the efficiency of these processes.
Our solution was based on the SAS Customer Intelligence software, which was extensively customized in order to achieve a tailor-made solution for the customer. Success factors were a cooperative process model together with the customer and SAS Institute as software vendor with a series of online workshops and a quick response to new customer requirements. Our tasks were the requirements analysis, the technical design and the implementation and documentation of components for this solution.
A key performance indicator for the success of the project was the provision of push notifications from both the Global Blue app and the website for Global Blue users. These play a crucial role in increasing user engagement and satisfaction. In addition, new data points have made customer interaction more targeted, efficient and valuable.
Contact the service provider and receive an appropriate offer in a timely manner.
Contact the service provider and receive an appropriate offer in a timely manner.
| CRITERIA | RATING | DISTRIBUTION |
|---|---|---|
| Quality | 5.0/5 |
|
| Planning | 5.0/5 |
|
| Costs | 5.0/5 |
|
| Willing to Refer | 5.0/5 |
|
| RATING | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 stars | 88.9% |
|
| 4 stars | 11.1% |
|
| 3 stars | 0% |
|
| 2 stars | 0% |
|
| 1 star | 0% |
|
The vendor's performance was exemplary, consistently meeting project timelines with a high degree of professionalism and efficiency. Their approach to client engagement was notably proactive, characterized by open communication and regular updates on project progress. This responsiveness and their ability to adapt to our needs contributed significantly to a productive and positive working relationship. The company distinguished itself through its profound knowledge and expertise in SAS products, which, when combined with their collaborative approach, fostered a highly effective and enjoyable working relationship.
Global Blue pioneered the concept of Tax Free Shopping over 40 years ago. Through continuous innovation, it has become the leading strategic technology and payments partner, empowering merchants to capture the growth of international shoppers. As a Product Manager at Global Blue, I held the responsibility for the technical product management of this project, serving as the pivotal link between our business and technology teams. My role entailed overseeing the seamless integration of project objectives with technological solutions, ensuring alignment across diverse team functions and driving the project towards successful completion.
The scope of the project was the further development of the existing customer interaction platform based on SAS Customer Intelligence. This included the integration of new data sources, the integration of new communication channels such as mobile push and the implementation of new communication streams. Last but not least, elanyo designed the modernization of the customer interaction platform towards SAS Customer Intelligence 360, which will be jointly implemented this year.
The decision to collaborate with the vendor in question was not solely based on our selection process but came highly recommended by SAS Customer Intelligence. This recommendation was pivotal in our decision-making process, reflecting the vendor's proven expertise and alignment with our project requirements as vetted by a trusted partner in the industry.
The vendor's approach to project execution was methodical and collaborative, involving a series of online workshops that engaged both our internal team and representatives from SAS Customer Intelligence. The primary responsibility of the vendor was centered around the documentation and technical design of the required solution. While SAS significantly contributed to the delivery of the solution, the extent of elanyo's involvement in the actual implementation remains unclear, indicating a partnership model in the project execution.
The project team from the vendor side comprised two key consultants: one junior and one senior. Both members played integral roles in providing comprehensive consulting services, which included solution architecture as well as the technical design and documentation of the project. Their collaborative efforts ensured a wellrounded approach to addressing our needs.
A key performance indicator (KPI) for the project's success was the deployment of push notifications from both our app and website to our users. This metric not only demonstrated the technical efficacy of the solution but also played a crucial role in enhancing user engagement and satisfaction, marking a significant achievement in our project objectives.
The vendor's performance was exemplary, consistently meeting project timelines with a high degree of professionalism and efficiency. Their approach to client engagement was notably proactive, characterized by open communication and regular updates on project progress. This responsiveness and their ability to adapt to our needs contributed significantly to a productive and positive working relationship.
The company distinguished itself through its profound knowledge and expertise in SAS products, which, when combined with their collaborative approach, fostered a highly effective and enjoyable working relationship. Their ability to work closely with our team and SAS Customer Intelligence, ensuring alignment and integration of solutions, was particularly noteworthy.
Based on our experience, the vendor's performance and approach to the project were highly satisfactory, leaving no notable areas for improvement. Their dedication to excellence and the seamless execution of their responsibilities were evident throughout our collaboration, underscoring their professionalism and commitment to client satisfaction.
