Dialerking technology
Profile Overview
About Dialerking technology
DialerKing Technology develops and implements advanced Contact Center Dialer, VICI dial, and Custom CRM Solutions for businesses worldwide. We focus on connecting communication workflows with customer data so teams can manage leads, campaigns, calling activities, and customer interactions. Our expertise includes VICIdial CRM Integration Services, CRM Dialer Software, Custom CRM Development, Cluster Dialer solutions, and CRM integrations. We also provide VICIdial Third Party Integration, VICIdial API Integration, and custom connectivity with existing business applications. Our Custom CRM systems can centralize customer information, organize workflows, and support better team coordination. We develop solutions around the specific requirements of each business rather than forcing every operation into the same structure. Our services focus on software development, system customization, CRM integration, VICI dial solutions, and technical implementation. Please note : we do not provide VoIP routes, DIDs, servers, or rental-based dialers.
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Locations
Video
Services
- Software Development: 55 %
- CRM Solutions: 45 %
CRM Solutions
- NetSuite CRM: 100%
Programming & Scripting
- PHP : 50 %
- SQL: 50%
CRM Activity Fields
- Sales Automation: 35%
- Social CRM: 15%
- Customer Support: 15%
- Marketing Automation: 35%
Database Technologies
- MySQL: 100%
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Portfolio
Key Clients
Nuvemera CareDownloads
Projects
Custom VICIdial Theme & Outbound Call Center Solution
Case Study by Dialerking technology
Description
Developed and customized a VICIdial-based outbound call center solution for Nuvemera Care, including a fully branded and modern UI/theme tailored to their workflow. We customized the agent and supervisor interfaces, campaign management, call dispositions, reporting, call recording, DNC management, and dialing features. The solution was deployed directly on the client's server, providing full control over their dialer infrastructure and data. The system was designed to provide agents with a simple calling interface while giving supervisors the tools needed to monitor and manage daily call-center operations.
Solution
We customized the existing VICIdial platform to create a modern, branded, and user-friendly call-center solution for Nuvemera Care while keeping its core telephony functionality intact. We developed a custom VICIdial theme and optimized the agent and supervisor interfaces for smoother daily operations. We configured the required dialing modes, campaign and lead management, call dispositions, recording, DNC handling, reporting, and supervisor monitoring. The complete solution was configured and deployed on the client's own server, including Asterisk/SIP integration and server-side setup. This provided Nuvemera Care with greater control over their dialer, data, and infrastructure while allowing the platform to be customized for their specific workflow. The result was a fully branded, self-hosted VICIdial solution tailored to their outbound call-center requirements.
Results
The customized VICIdial solution gave Nuvemera Care a modern, branded, and streamlined call-center platform while retaining the core capabilities of VICIdial and Asterisk. Improved the overall agent user experience with a cleaner custom interface. Simplified daily calling, campaign, and disposition workflows. Provided supervisors with better visibility into agent activity and call performance. Enabled centralized management of leads, campaigns, recordings, and DNC lists. Successfully deployed the solution on the client's own server, giving them greater control over their infrastructure and data. Created a flexible foundation that can be further customized and scaled as their calling operations grow.
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Contact the service provider and receive an appropriate offer in a timely manner.
Rating Overview
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