Cyber-Solutions Software GmbH

Description

CICMP is an industrial parts distributor in the field of hydraulics based in Upper Austria and sells couplings, adapters, fittings, hoses and valves. Ball valves, hose protection coils and various hydraulic accessories round off the range.

In addition to wholesale, CICMP is also a reliable supplier of assembled hydraulic hoses. Its customers are primarily original equipment manufacturers and dealers in Austria and neighboring countries from Germany, the Czech Republic, Slovakia, Hungary, Slovenia and Croatia to Romania, Bulgaria and Poland. 

The company has been part of the Würth Group since 2022. 

Because CICMP has developed so well in recent decades, it was time to put its internal IT on a sound footing and introduce an ERP system with Business Central from Microsoft. In the course of this, the web store was also given a new lease of life, making it possible to configure hydraulic lines yourself, among other things.

Challenge

The introduction of a new ERP system and the modernization of the web store at CICMP present a complex challenge:

1. ERP integration: The seamless implementation of Microsoft Business Central and the adaptation of existing processes require careful planning. 
2. Data migration: Careful transfer of customer, supplier and product data to avoid data loss. 
3. Employee training: Comprehensive training of employees in the use of the new system. 
4. Webshop modernization: Development of a user-friendly and technically robust webshop for efficient order processing. 
5. Customer satisfaction: Ensuring a seamless customer experience during the transition. 
6. Scalability: Systems must support future growth. 
7. IT security: Protecting sensitive data and defending against cyberattacks. 

These challenges require careful planning and effective project management.

Solution

Our agency implemented a comprehensive solution for CICMP to manage the introduction of the new ERP system and the modernization of the web store. We successfully integrated Microsoft Business Central and optimized the existing business processes. The secure data migration was carried out using automated tools and careful validation.

To ensure a smooth transition, we provided CICMP's employees with targeted training and extensive support resources. The new webshop was developed with Umbraco and provides a user-friendly, technically robust platform. We created a connection to Microsoft Business Central and hosted the webshop on Microsoft Azure to ensure high availability and scalability.

Through transparent communication and comprehensive support, we ensured a smooth transition phase so that CICMP can take full advantage of the new systems and continue to grow successfully.