Contact One is an Arizona-based call center that blends modern technology with the kind of attentive service people used to expect. As a family business that has been running for three decades, it puts the human side of every customer exchange front and center. Its team is built from good people whom the company develops into standout professionals. The result is lasting customer satisfaction, dependable and driven agents, and nationwide praise for excellence.
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Please note: The assignment of these data is based on estimates by Feedbax. These benefits are subject to change at any time at the discretion of the provider once it has adopted this company profile.
Please note: The assignment of these data is based on estimates by Feedbax. These benefits are subject to change at any time at the discretion of the provider once it has adopted this company profile.
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Contact One can take your phone calls so you can focus on building your business 24/7. No one wants to do business with an answering machine. Contact One provides a human being to direct your calls to you as you wish. A must for busy business people. Call them now and see how fast you grow when you can focus on your business.
Comment by Contact One
Hello Daniel,
Thank you so much for the kind words! Our whole team works very hard to keep our customers happy. We look forward to providing you with answering service for many years to come.
Google
Nancy PurdinApril 2026
5.0
I have a one-person travel company and have used Contact One to stay in touch with clients while I travel. They are very professional and efficient and I highly recommend them.
Comment by Contact One
Thank you for sharing your rating.
Google
Zach RossApril 2026
5.0
Contact One’s team is friendly and professional. I would recommend their answering service to busy business owners who want to reclaim their time and improve overall customer experience.
Google
Memo GodoyJuly 2025
5.0
Google
Si 45July 2025
1.0
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An off atmosphere. Something isn’t right.
Google
Chelsea BlueJuly 2024
5.0
Great customer support and staff! Always responsive and helpful.
Google
Jessica MendozaJanuary 2024
5.0
Google
Jessica MendozaJanuary 2024
5.0
Comment by Contact One
Thank you
Google
Nik HamiltonDecember 2023
1.0
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Extremely rude interaction
Google
Nikki DittlerOctober 2023
1.0
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Tonight was the second time I experienced difficulties with Michael at Contact One, while trying to get an after hours page to my mom’s surgeon. In June he treated me rudely, assuming we were seeking pain meds, and I had to point out that was not my request, quite the contrary! Tonight he took down my message and before he sent it I wanted to add some context for the on-call provider so they would have all the information. Michael then stopped me, stating that he can’t get a message to her surgeon, only the on call provider and only if it was an actual emergency (and he pointed out me stating otherwise). I clarified that I didn’t know if her new symptoms were emergent or not, which is why I was calling to have a medical professional tell me what I need to do. He replied that it was a recorded line and he needed me to state that I felt it was an emergency, or I needed to wait and call the office when it was open.
The phone tree prompts state that if it’s a “life threatening emergency to hang up and dial 911” and “otherwise, if you need to speak to a doctor, please press zero and someone will assist you.”
Needless to say, I could’ve really benefited from speaking to a doctor in order to make the best decision with my mothers care.
We’ve had the best experience with TMC staff, but this on-call agent has a lot to learn in regards to empathy, compassion, and patient-centered care. What topped the cake for me was the groan he made into the phone before realizing the call hadn’t disconnected yet. Class all the way.
Comment by Contact One
We appreciate you taking the time to let us know. We take our customer service very seriously, have terminated his employment
