brandnooz Media GmbH

Unfortunately, the box keeps getting worse. In the June box, everything was close to expiring—things left over from Easter, and items I’ve already seen in other boxes before. Sorry, but this has nothing to do with discovering new things. I’ve canceled my subscription and I’ll check out another box instead.

It used to be good, but now I just find the content downright cheeky. It’s not worth it at all anymore. It feels almost like a leftovers platform where they buy up cheap stuff that nobody else wants. There were even products on there before they were even available on the market. And their customer service is completely unhelpful too.

Lately, it’s just been more and more disappointing. In the past, I looked forward to the boxes. They were often great, new, and interesting products. Today, they’re frequently items with a short shelf life (MHD) or other junk—stuff you can often find on Too Good To Go for hardly any money. And the same products keep showing up again and again in the boxes. Such a shame.

I placed an order with the company. After placing the order, I received no response for over two weeks—no order confirmation, no shipping or processing email, nothing. It was only after I contacted the company myself that I received a response about a week later. In it, I was informed that the item I had ordered was no longer available. However, I did not receive an automatic refund, nor was I informed that the item was no longer available. The company did not send me any notification. Overall, the experience was very disappointing and, unfortunately, unsatisfactory. This approach is non-transparent, unprofessional, and completely unacceptable for customers. I cannot recommend this provider due to the poor communication and handling.

Subscription trap...I bought a voucher for a box, afterwards I had to pay 3 euros shipping and had to take out a subscription...the value of the goods is about 10 - 12 euros....can get cheaper anywhere....would advise everyone against the company and guaranteed not to order anything more.

So there's rarely anything "new" in the boxes anymore. I'm getting the impression more and more that they only send products with a short shelf life - I've been getting the box for a long time and it feels like Irish beer is in it every second time. As for the calendars, I have to say that after having the normal Advent calendar 2 years in a row and being disappointed (it contained flour or mayonnaise, for example), I have now bought the wellness calendar and was even more disappointed. Instead of cosmetics, I found soy sauce or breadcrumbs. Once I found a few hair clips for children. That was pure waste disposal. I reported my disappointment twice by email, but nobody seemed to be interested. Never received any feedback.

No feedback on the complaint, but continue to send funny newsletters. Very poor customer service!!!