Balter GmbH

As an electrician, I can highly recommend Balter intercom systems!

I’ve now installed seven Balter systems—five EVO models and two ERA models—and I’m genuinely impressed with them.

Most of these were installed as replacements for older Siedle systems. One thing I found especially convenient was that, in many cases, the existing wiring could be reused with very little effort, since Balter systems only require two wires. This makes replacing an existing system much easier and avoids unnecessary installation work.

Installation and setup are also very straightforward. The manual is in German, detailed, and easy to understand.

The setup is so simple that, in my opinion, even someone without professional experience but with a basic understanding of electrical work could install the system without any problems.

Setting up the app and connecting it to the indoor station are also very easy after registration, with no unnecessary complications.

But as an electrician, what matters most to me is that I’ve never once had to return to a customer because an installed system wasn’t working or had developed a problem or started acting up. Every system I’ve installed so far has been reliable, and my customers are very happy with them.

I’m also impressed with the build quality and appearance. The units look well-made, modern, and elegant, and they look great on the wall.

Another major plus for me is the customer service. Support is quick, friendly, and knowledgeable. For example, I once had a question on a Saturday about connecting an external chime, and they actually helped me out.

As a tradesperson, you really appreciate service like that.

I also have nothing but good things to say about the value for money. In my experience, you get a well-built, modern, and reliable intercom system at a fair price.

I can wholeheartedly recommend Balter intercom systems.

I have a Balter EVO 2 HD video intercom system for a two-family home, and it has everything you could want. The connection and overall performance are excellent, and notifications are reliably forwarded to the app. The intercom works seamlessly between the app and the monitor. There are plenty of options for customizing ringtones and wallpapers.

The picture quality is good even in challenging lighting conditions. I’m completely satisfied and can highly recommend this system. And if you do run into any issues, customer support is friendly, knowledgeable, and quick to help.

Many thanks to Mr. Häckel for the excellent service! We’re very satisfied and would definitely recommend Balter GmbH. They quickly and easily shipped us a replacement frame for our doorbell system at no charge as a goodwill gesture.

I’m writing this review as a member of the owners’ association board for a condominium community with more than 450 owners. In 2024, our association began considering replacing the intercom system, which dated back to the 1970s. Our priorities for the new system were video capability and modern, innovative technology, with internet connectivity as an option, as well as minimal installation work. Above all, we wanted to reuse the existing wiring so no new cables would have to be run through the stairwells.

Eight companies submitted bids that met our requirements. At the owners’ meeting, we fortunately chose Balter’s EVO system, which stood out from the competition by offering by far the best value for money. The system was designed as a custom solution, since the old system had also been custom-made and a standard solution wasn’t suitable. Balter manufactured and installed 54 entrance panels, each serving up to 12 units per stairwell (see photos).

Production and installation were completed on schedule, with no noise or problems at all. The system worked perfectly from day one. I chose the video option with a 7-inch screen and Wi-Fi, which even lets me talk to visitors through the intercom while I’m on vacation in Spain.

Owners could choose between audio-only, video with a 4.3-inch screen, video with a 7-inch screen, or the largest option: a 7-inch screen with Wi-Fi. I can wholeheartedly recommend Balter’s EVO system. It’s an excellent replacement for older intercom systems from the 1960s, ’70s, or ’80s, and I’m sure it would be a great fit for new builds, too.

★★★★★

I’m completely satisfied with Balter. Their video intercom systems and video surveillance equipment are both impressive in terms of quality and reliability.

I’d especially like to mention Alexander Häckel. He’s always easy to reach on WhatsApp, responds quickly, knows his stuff, and is always happy to help with any questions. That’s exactly the kind of service and partnership I’m looking for.

I’m genuinely impressed and can recommend Balter without reservation. If I could give ten stars, I would—but five is the maximum. ⭐⭐⭐⭐⭐

We’re very happy with Balter’s doorbell system! It’s straightforward and easy to use.

A wonderful, highly capable team at Balter! Special praise goes to Mr. Häckel. No task seems too difficult for him, and he always finds solutions quickly and reliably.

The advice we receive is exceptionally professional and knowledgeable. After working with Balter for many years, we have absolutely nothing to criticize. On the contrary, Balter is always our first choice for video intercom systems and similar solutions.

Highly recommended!

I just installed the Balter-EVO-HD video intercom and had several questions about configuration, Wi‑Fi connection, and using the app. Mr. Piven guided me through everything very competently, with a lot of expert knowledge. He advised me on an equal footing and also took the time to explain certain topics in more depth. After the consultation, all issues were solved 100%. That’s really rare, but it’s a true mark of quality. Thank you, Mr. Piven—please stay as engaged as you are.

I’m really glad I decided to buy a system from this manufacturer. Even though the warranty had already expired, I was helped quickly and easily. They were super friendly, answered fast, and sent the exact replacement part I needed. Thanks to the whole team!