Luckily, there are still workshops like this where the customer is the focus and you’re greeted with friendly words. Great performance from the team and a genuinely nice boss who really knows his job and explains everything in a way that even a layperson can understand. I’ve been going to ATS for a long time, and I’m more than satisfied with the service, the price, and everything else—I can only recommend this workshop 👍✌️👏👏🫶 Thank you!
Profile Overview
About ATS
Anderson Trucking Service, Inc. (ATS) began operations in 1955, when Harold Anderson established the company to handle the freight and logistics needs of businesses of every size across the United States. From the outset, he envisioned more than a conventional trucking provider: a coordinated network capable of supporting domestic and international shipments. Decades of consistently high-quality service have since established ATS as a trusted leader in transportation and freight shipping, serving customers throughout the U.S. and around the world.
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Services
- Managed IT Services: 100 %
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Rating Overview
Overall Rating
Rating distribution
| RATING | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 stars | 70% | |
| 4 stars | 0% | |
| 3 stars | 0% | |
| 2 stars | 0% | |
| 1 star | 30% |
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Not recommended. We had an appointment for a tire change. After the appointment, we noticed an ugly visible dent in one of the rims, right in the middle of the spoke area, which wasn’t there beforehand. Very annoying—especially when you take care of your car and have a higher-quality set of wheels. The mechanic’s reaction already said a lot. When we could finally prove everything with photos, the boss then said we should let a painter know to remove the damage and that they would get back to us. We waited for that call, but it never came. Mistakes can happen, and you can talk to each other. But here, they didn’t really respond to the customer in a way that would have led to a solution that worked well for both sides. For example, they didn’t offer anything for a normal, sensible refurbishment of the rim (from our side it was never about fully covering the costs). Instead, they insisted on simply having the rim repainted “by one” painter. They’re entitled to do that, of course—but after how this situation was handled, the trust is gone. Addendum: I can understand that you, as a company, want to protect yourselves. In the end, it’s not meant badly—on a mutual basis. That’s why we took photos of the wheels before the appointment, and the photos your employee took on the lift also showed that the damage wasn’t there beforehand. We discovered the damage immediately right after getting home from the appointment, not while washing. As a customer, you give the workshop your trust. Whether we look at the rim right on the lot or just a few minutes later at home makes no difference. The wheel set was refurbished once years ago, so it isn’t new—but it’s in good condition, and it didn’t have that scratch/dent in the middle of the rim at the spoke area. Also, the rims don’t have the original MB paint, which makes repainting difficult, because of course you don’t want unsightly color differences—especially if you only want to repaint one single section of a rim.

Hello Mr. Detgen. Honestly, I thought we had already clarified this. I passed your contact details on to my refinishing specialist, but you haven’t gotten in touch with them to have the wheel repaired even until today. I can’t do more than that. If you still decide to have your wheel worked on, feel free to contact my refinishing specialist—since you already have their details. But I have one more question: why didn’t you inspect the wheels after the tire change, especially if they’re so high-quality and you care about your vehicle? On top of that, the wheels also show curb damage. You took photos before installation—so why don’t you check them again afterward? What’s the point of the photos if they aren’t used to verify anything? Isn’t it usually done the other way around—checking first before driving off to get the wheels washed? After the fact, it’s difficult for both sides to determine where the damage came from. But as mentioned above, we’re going to have the wheel refurbished. You just need to accept it.
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Since November, the defective battery hasn’t been exchanged—so I’m out €100.
Super service—easy to book appointments quickly. They even did small repairs without asking for any payment. Fully recommended.
Super friendly and quick help while passing through! Thank you, Mr. Jablonska.
Quick and hassle-free tire change. Very friendly, fair, and reliable. Clear recommendation!
Very friendly staff and top-notch service!
Super Service—very friendly staff and expert advice. I can only recommend it.
Highly recommended workshop. Through my GTÜ expert, who checks vehicles there regularly, I’ve been welcomed with open arms, friendly contact, and clear agreements you have to set up in advance. Both my private car and my business vehicle have been put in good hands there. The price-to-performance is also great. They give advice and clearly explain how things need to be done. They only replace parts that are absolutely necessary—no unnecessary “replace half the car” approach. You get to the result that matters to you with good communication. Thanks to the ATS team!
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We didn’t have a good experience with this workshop at all. At the beginning of the year, we went to the workshop because of an unusual issue when braking. We were told that the ABS system was defective and that the brake pads also had to be replaced as part of that. That’s exactly what this is about. We had the repair carried out, and at first everything seemed to go smoothly. Then in June we took the car to the TÜV, and they told us that the brake discs needed to be replaced as soon as possible. We explained the repairs we’d already had done, and of course we were wondering why this hadn’t been noticed months earlier—especially after only a few kilometers. The car is only rarely driven. The TÜV inspector said it was extremely unusual and pretty strange. You could tell the brake discs needed replacing for a while already. In the end, of course, the brake discs had to be renewed—and unfortunately the brake pads from earlier this year too, because the brake discs can’t be replaced on their own. We’ve unfortunately thrown several hundred euros away. Thank you! For us, this is completely incomprehensible and very unprofessional. If the pads need to be replaced, then the discs should be checked as well. In the future, we’ll definitely stay away from this workshop.

Hello Mr. Zielke. We can’t find your name in our system. Are you sure you visited our company? Could you call me so we can discuss this? It wouldn’t be fair for us to have to take the blame for someone else’s mistake.
