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Founded in 1980, Almerimatik specialises in professional IT solutions. Its work spans a broad range of services, including hardware supplied in partnership with HP, IBM and Lenovo; cybersecurity from Fortinet and Firecop; structured cabling and wireless networking; and digital printing using OKI, HP and Epson equipment. The company also delivers business software and systems: its own ZAHEN ERP and DOQMENTAL document database, ICG ERP and CRM solutions, and ICG management platforms. Additional offerings include proprietary data centre software, remote network administration, online backups, and the design and installation of audiovisual facilities such as multimedia rooms, video-conferencing spaces and multimedia classrooms. Almerimatik builds e-commerce applications for B2B and B2C online shops, as well as bespoke software in Java and .NET. It also provides IT education, training management, support for commercial teams, and maintenance plans covering 4 hours, 8 hours or 24/7.
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| RATING | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 stars | 60% | |
| 4 stars | 20% | |
| 3 stars | 10% | |
| 2 stars | 0% | |
| 1 star | 10% |
Hola Rafael, gracias por tu reseña. En cualquier caso nos gustaría saber el motivo de tu baja valoración para poder mejorar si algo hemos hecho mal en algún momento. No sé exactamente cuál ha sido tu experiencia con Almerimatik Sistemas si es que ha habido alguna. Un saludo.
You can improve response times for customers and users of your accounting app
I don't quite understand the message, and I'm not sure if you're a customer of our ZAHEN accounting system, but in any case, I appreciate your comment and review, and we'll try to keep improving that aspect. Best regards, and thanks again for your review.
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That's right, I bought a piece of equipment from you that was included with the business I purchased. Five days ago, I called you to see if you could come fix a problem with the computer’s database, and I’m still waiting for you to schedule an appointment; because you tell me that my equipment is obsolete, that I don’t have a maintenance contract with you, and that you don’t know when you’ll be able to assist me. Well, there you have it—you’re exposing yourselves; you’re on the wrong track, too.
Hello, I’m very sorry you left this review because I believe it’s completely unjustified, but I feel compelled to respond. We have never sold you any software or computer, nor do you have any kind of relationship or service contract with us. The only service we’ve provided for you was on December 13, 2021, when you requested assistance with a program you had purchased from someone else—and, by the way, that invoice from December 13, 2021, is still outstanding. We hope to resolve this situation, but this is not the way to go about it. Best regards.
Excellent customer service and a level of service that leaves no room for doubt, backed by a proven track record. Very satisfying in every respect.
Thank you so much, Sergio!
Gracias José!!!
Muchas Gracias Nuria!
Muchas gracias José!
Muchas gracias José Antonio!
Good service
Thank you very much, Adolfo. We work hard to make sure this is the case day after day.
Muchas gracias John, un placer como siempre saber de ti. Gracias.
