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Profile Overview
- Company Size
- 11-50
- Founding Year
- 2016
About WeWash GmbH (Tochter der BSH Hausgeräte GmbH)
WeWash revolutionizes the laundry room! Cashless billing and a maintenance-free system demonstrably and sustainably reduce your expenses. Discover now!
Reviews
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All Reviews
Derek Lee August 2026
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Horrible experience with the company, cant wash clothes without an app, up charging 4.85 euros per wash and 3 euros per dry. Placed in a very inconvenient location in hotel basements where there is no wifi and the app needs wifi to operate. Horribly thought out business operations, absolutely terrible.
Comment by WeWash GmbH (Tochter der BSH Hausgeräte GmbH)
Dear Derek Lee, We’re sorry to hear that you are having trouble using our service. With Scan2Wash, you can scan the QR code provided on a poster in the laundry room to start a washing cycle without downloading the WeWash App or registering. Depending on the operating model, either the property manager or WeWash sets the prices. If the property manager sets them, we have no influence on the pricing. If we are responsible, we base the prices on the usual rates in the surrounding area.
Best regards, The WeWash Team
Google
Felix Scht August 2026
Comment by WeWash GmbH (Tochter der BSH Hausgeräte GmbH)
Dear Felix Scht, thank you so much for the great review. We’re thrilled about the 5 stars and hope you’ll continue to enjoy washing and drying with WeWash. Best regards, the WeWash Team
Google
N. P. July 2026
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100% arrogant and incompetent. Their customer service is as useful as a cucumber. Days without being able to use them because their App doesn't work.
Comment by WeWash GmbH (Tochter der BSH Hausgeräte GmbH)
Dear Noelia P., we’re sorry that you are dissatisfied with our service. We are aware of the defect washing mashines at your location. Your property management has been informed and we are working to get the washing machines running again as quickly as possible.
Best regards, The WeWash Team
Google
Martin Drucker July 2026
For several weeks now, our working coin-operated system has been replaced by WeWash. Apparently the washing machines were connected to the water tap the wrong way, and since then only two of the five machines have been working. The wait time is so long that tenants now have to do their laundry in the middle of the night! For weeks, the app has been saying WeWash will fix the problem “as soon as possible,” but of course nothing happens. Stay away!
Update 3 weeks later: Still, 3 machines are out of order.
Update: Since then, there have been no issues, so I’ve changed my review.
Comment by WeWash GmbH (Tochter der BSH Hausgeräte GmbH)
Dear Martin Drucker, we’re sorry that the machine has failed despite our monitoring. The issue you described is known to us, and we’re already working on a solution with high priority. The machine should be available to you again shortly. A new installation appointment has already been arranged and will be carried out as quickly as possible. Kind regards, your WeWash team
Google
Erhard Winzig July 2026
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Typical startup garbage. It started with a decent basic idea, but then they built something half-baked with investor money and a fancy look, and after that nothing happens anymore. It’s just about taking payments and paying out investors.
The software is completely off track from the practical needs of a laundry room—it eats up endless time and nerves. And you pay a premium price for it. If a device ever throws an error, you then have to get an expensive service technician out, and that can easily take 10 days. On a campsite in high season, that’s a real disgrace when suddenly 50% of the washing options are gone for days and the site operator can’t do anything because the closed wewash system can’t be repaired anymore.
Comment by WeWash GmbH (Tochter der BSH Hausgeräte GmbH)
Dear Erhard Winzig, we’re sorry to hear you’re having trouble using our service. Please contact our support team through the Help Center in the app and share more details about your laundry room. We’ll get back to you as soon as possible. Best regards, your WeWash team
Google
Elias, thank you July 2026
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It gives the clear impression that the rental costs for the Sendlinger Tor location are being cross-financed here. Charging astronomical prices for washing machines and dryers in a student residence is completely outrageous. Even worse: drying—which should be significantly cheaper—costs almost the same as the wash cycle.
What’s more, for the entire residential complex there’s only one washing machine and one dryer available. With so many residents, that’s simply not enough. This is obviously all about profit maximization—there’s nothing student- or customer-friendly about it.
Comment by WeWash GmbH (Tochter der BSH Hausgeräte GmbH)
Hi Elias—thanks. Depending on the operator model, either the property management sets the prices, or we do. In the first case, we don’t have any influence over pricing. If we’re responsible for the prices, we base them on the prices in the surrounding area. We also don’t have any influence on the number of machines—that’s always determined by your property management. For more information, please contact us via the Help Center in the app. Best regards, the WeWash team
Google
Marvin Jacob June 2026
With WeWash, shared laundry rooms are digital and smart. Through the app, you can see when a machine is free. Sure, errors or outages can happen—but thanks to the digital connection, the machines can also be monitored remotely, and customer service responds quickly and competently. You can tell the team is genuinely interested in continuous improvement and that they take feedback seriously. Keep it up!
Comment by WeWash GmbH (Tochter der BSH Hausgeräte GmbH)
Dear Mr. Jacob, thank you so much for the 5-star rating. We’re very glad that our app makes it easier for you to use your shared laundry room. Kind regards, your WeWash team
Google
Helga Julie May 2026
Google
Felix Spangenberg May 2026
Great app—it runs reliably.
Comment by WeWash GmbH (Tochter der BSH Hausgeräte GmbH)
Dear Felix Spangenberg, thank you so much for the wonderful review. We’re really happy about the 5-star rating, and we hope you’ll keep enjoying washing and drying your laundry with WeWash. Kind regards, the WeWash team
Google
Oguzhan Karatas May 2026
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The machines do not work. They do not send someone to fix it. There is only one machine work rest of them out of service.
Address Campo Novo Business Apt Eschborn Germany
Comment by WeWash GmbH (Tochter der BSH Hausgeräte GmbH)
Dear Oguzhan Karatas, We´re sorry that the appliance failed. We´re aware of the problem you describe and are already working on a solution at full speed. The machine should be available again shortly. Best regards, The WeWash Team
Google
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