WeWash GmbH (Tochter der BSH Hausgeräte GmbH)

Dear Gayathri, thank you so much for the wonderful review. We’re thrilled about the 5-star rating and hope you continue to enjoy doing your laundry with WeWash. Best regards, The WeWash Team

Hello KB, we’re glad to hear that you like the WeWash app and that everything is working well. Our support team always strives to address all inquiries and issues promptly and effectively. We’re sorry if that wasn’t your experience. Without further details, we’re unfortunately unable to assist you further at this time. Best regards, The WeWash Team

Dear Luciana, Thank you very much for your feedback and the 5 stars. Keep on enjoying washing and drying with WeWash. Best regards, The WeWash Team

Dear HeyHey Lalo, we apologize for the inconvenience. Unfortunately, without further information, we are unable to assist you. Please contact our customer support through the Help Center in the app and provide us with more details about the laundry room and machine you selected. Depending on the operating model, either the property management or we are responsible for the machines. In the first case, we have no control over the machines. If we are responsible for the machines, we monitor them continuously to prevent potential issues. As soon as we detect a malfunction in the machine, we send a technician over as quickly as possible. Best regards, Your WeWash Team

Dear Hye Yeon Seo, depending on the operating model, either the property management company or we set the prices. In the first case, we have no influence over the prices. If we are responsible for the prices, we base them on prevailing market rates. The same applies to the condition of the machines; depending on the operating model, either the property management company or we are responsible for the machines. If we are responsible for the machines, we monitor them continuously to prevent potential malfunctions. If the property manager is responsible, we have no influence over the machines. For more information or questions, please contact us via the Help Center in the app. Best regards, Your WeWash Team

Dear Vivian, We’re sorry to hear that you are having trouble using our service. Please contact our customer support via the help center in the app and provide us with more details about your laundry room. Our colleagues will get back to you as soon as possible. Best regards, The WeWash Team

Dear Melissa Kilic, Thank you for your detailed feedback. We are sorry to hear that your garment has been damaged and that you are not satisfied with how your complaint has been handled. We carefully review every reported incident based on the information provided, the program settings, and the machine's technical logs. In your case, we also took into account your information about the material of the garment. According to the manufacturer's instructions, textiles—especially delicate or synthetic fibers—should often not be tumble dried, as these materials can be sensitive to heat. Based on all the information available to us, we could not find any technical defect or malfunction in the dryer that could have caused the damage described. For this reason, we had to decline the refund. We understand that this is not what you had in mind. Nevertheless, we hope you understand. If you have any further information that has not yet been taken into account, you can contact our customer support at any time via the Help Center in the app. Best regards, Your WeWash Team

Dear Michelle Monterroso, We’re sorry to hear that you experienced issues while using our appliances. Please note that the property manager is responsible for the machines and the cleanliness of the laundry room. That said, we will of course inform your property manager to find a solution as quickly as possible. The amount for the double booking has already been refunded. Thank you for your understanding. Best regards, The WeWash Team

Dear MoMaHD, We’re sorry that you are dissatisfied with our service. We would like to know why and how we can improve the service for you. Please contact our customer support via the help center in the app and tell us more details about your laundry room. Best regards, The WeWash Team

Dear Richmond Chan, We're sorry that you are having problems using our appliances. Unfortunately, without further details about your selected laundry room, we can’t help you here. Please contact our customer support via the help center in the app and provide us with more details about your laundry room. Our colleagues will get back to you as soon as possible and arrange cleaning or repair of the machines accordingly. Best regards, The WeWash Team