Comment by Unionn Estudio CreativoDear Lady Z Cosmética, We are very sorry to hear that your experience with us has not been satisfactory. We want to assure you that at Unionn Estudio Creativo, we continually strive to provide quality service and comprehensive support to our clients, especially small businesses like yours. We understand that some technical issues can be confusing, so we’d like to clarify the following: Regarding the server, we’d like to clarify that we work with reliable hosting providers to ensure the availability and functionality of our services 24 hours a day. As we mentioned in the email we sent you, the problem you’re having with sending notifications from your online store is due to a change in Google’s usage policies, not a failure on our servers. To help you resolve this, we’d like to remind you of the following information. The emails you’re sending are being rejected by Google because they lack authentication; they’re sent via PHP. In general, there are two ways to send emails: - Unauthenticated: This is equivalent to sending a regular, non-certified letter; the message is sent, but there is no guarantee that the sender is who they claim to be. - Authenticated: This is equivalent to sending a certified letter. The recipient of the message can be certain that the sender is who they claim to be because security mechanisms verify this. The emails that are being rejected are being sent using the first method—unauthenticated. Until recently, this was a perfectly valid method, but sometime before January 2024, Google and Yahoo changed their terms of service to no longer accept such emails. As for the quality of the photos, we take our customers’ satisfaction very seriously and always strive to provide high-quality images that reflect the essence and vision of each business. The photos delivered in the formats you requested are of excellent quality; the issue with the photos stems directly from the website you created yourself, since the theme or plugin you have installed automatically resizes the photos and alters the color profile. A few days ago, we sent you a video tutorial explaining how you can fix this. We understand your disappointment and sincerely thank you for sharing your experience with us. Sincerely, Unionn Creative Studio