Timme Hosting GmbH & Co. KG

Caution: Unreliable service provider! For a long time, they were known for their good service—but lately, the picture has changed: We’re a small sales company and most of our revenue comes from the internet, so we depend on having a reliable web presence and reachable email. Unfortunately, it seems that somewhere deep in the internet the June 2026 invoice got lost and therefore wasn’t paid. The July 2026 invoice dated 01.07. was then paid by us on 06.07. On 07.07., midday, our domains weren’t just suspended—they also went after the email accounts: in such a way that not only can no emails be retrieved or sent, but messages from outside are no longer even accepted. To this day (10.07.), we still can’t receive orders, and all because of the rather modest €34.51, we now have a four-figure loss and are waiting to have everything restored. Of course, invoices from various other service providers during that period also weren’t delivered—so they’re missing too, which then leads to tax problems and weeks of stress trying to get everything reissued. In short: a completely disproportionate move by Timme—which, by the way, is also heading to a lawyer. We’ve also asked—several times already, to prevent exactly this kind of thing—for the annual invoice in advance so we can pay it upfront. Since I’m the only employee handling the accounting side on the side, while the others work in shipping, customer service, production, regulatory affairs, and graphics, this monthly nonsense really grates on me. But apparently it’s “not possible.” Other providers even offer a discount for that… We initially went ahead and paid the following months upfront too, thinking it would be credited to our customer account—but that was rejected as well, and they insisted we refund it. For us, it’s now clear that we have to switch providers. No idea why anyone would still be a customer of a place like this—especially considering the prices. €34.51 per month for a simple website with 3 domains is definitely not a bargain.