Saxonia Network Systems GmbH

Vielen Dank. Wir geben weiterhin unser Bestes.

Herzlichen Dank, Herr Kamke.

Vielen Dank, Herr Lucas!

Many thanks to mIT. We can only give that back. This is what makes working together enjoyable—and that’s when it really starts to get good.

Thank you for your review. We’re really glad to hear that!

Thank you very much for this review. It motivates us to continue giving you our best in 2026.

Dear Mr. Arnold, We would have welcomed it if you had sought direct dialog with us, as we believe this would have been more effective. As far as we are aware, there has been no escalation on your part so far - neither with the service desk, nor with its management, nor with the Head of Service, the COO or the management. Your assessment contains statements that are not correct. We do not want to simply let this stand and ask you to reconsider whether you want to leave untrue statements in the public domain. Our agreed response time refers to qualified processing by a technician. A fixed resolution time has not been agreed between us, as you are aware. These regulations apply exclusively to incidents and not - as in this case - to service requests. Our technicians work hard every day to ensure that your IT systems run smoothly, even if we occasionally have to solve problems that are beyond our direct control. Nevertheless, we take very seriously the fact that the customer experience is not as it should be. Of course we make mistakes and of course we can always improve. There is absolutely no question about that! By the way: With our portal service (which you unfortunately don't use) you would have insight into the processing status of your tickets at any time. Perhaps that would be a good next step? We are still open to a discussion - preferably direct, honest and solution-oriented. PS: Greetings from Mr. Tornau, by the way, who is not particularly surprised that you are reacting so impulsively again. However, publicly making untrue claims is new.

After checking the documents, our service management has a different view. Nevertheless, we apologize that you are dissatisfied. However, we are surprised that the problems could not be resolved despite the close relationship between your account manager, who has recently left the company, and the managing director.

We would be interested to know why? How did we upset them so much?

We are not exaggerating when we say: All colleagues like to come to you! You are a great customer!