Try resmio's reservation system in your restaurant: ✓ more reservations, ✓ time savings, ✓ better planning, ✓ higher turnover.
Contact the vendor and get feedback on your queries in a timely manner.
Contact the service provider and receive an appropriate offer in a timely manner.
| RATING | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 stars | 65.3% |
|
| 4 stars | 2% |
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| 3 stars | 4.1% |
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| 2 stars | 0% |
|
| 1 star | 28.6% |
|
Die perfekte Software für unser Café
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Solicité una reserva para el 05/09 y no fue confirmada. A pesar de no tener confirmación, fui personalmente al restaurante y allí me dieron una mesa para uno, por lo que pude cenar sin problemas. Sin embargo, el restaurante aceptó la reserva el 06/09, cuando la fecha y hora ya habían pasado, y posteriormente se me cobraron 50€ por cancelarla. Lo más decepcionante ha sido el servicio de atención al cliente. Melanie se limita a decir que “no hay ningún error técnico” y que contacte con el restaurante, sin aportar ninguna solución ni mostrar la más mínima voluntad de ayudar. Lo que más me sorprende es que Resmio está en Alemania y yo actualmente estoy en España. Después de explicarles el problema y decirles que el restaurante no responde a mis correos, ¿de verdad no son capaces de hacer una simple llamada al restaurante para pedirles que revisen su correo y solucionen el problema? En lugar de eso, simplemente se desentienden. Pésima atención al cliente y nula voluntad de solucionar una incidencia bastante evidente. Después de esta experiencia, la próxima vez que vea que una reserva se gestiona mediante Resmio, me lo pensaré dos veces antes de reservar.
Hola, Julen Montoya Matellanes: Lamentamos que haya tenido una experiencia decepcionante con nuestro servicio de atención al cliente. Tal y como ya le comentamos personalmente, cuando surge un conflicto en torno a una reserva, el interlocutor adecuado es el propio restaurante. Esto se aplica muy especialmente a las señales cobradas. Dicho esto, reconocemos que en este caso concreto podríamos haber actuado de forma más cooperativa y comprensiva. Ya hemos hablado con el restaurante: le rogamos que, si le es posible, los contacte telefónicamente. Nos han asegurado que la dirección se ocupará de su caso. Lamentamos de nuevo lo sucedido y esperamos que se resuelva pronto. Saludos cordiales, El equipo de resmio
Wir nutzen resmio für die Reservierungen in unserem Restaurant und sind rundum zufrieden. Das System funktioniert zuverlässig, ist übersichtlich aufgebaut und im täglichen Betrieb sehr unkompliziert zu bedienen. Besonders praktisch ist für uns, dass sowohl die Verwaltung der Reservierungen als auch die Online-Buchung für unsere Gäste einfach und reibungslos funktionieren. Auch bei Fragen haben wir bisher gute Erfahrungen gemacht. Insgesamt ein zuverlässiges Reservierungssystem für die Gastronomie, das ich definitiv weiterempfehlen kann. Vielen Dank an das gesamte resmio-Team und weiterhin viel Erfolg!
Guten Abend Tommy, vielen Dank für die ausgesprochen wertschätzende Rezension zu unserem Reservierungssystem und das große Lob an unseren Kundenservice. Du hattest uns ja bereits intern ausführlicher Feedback zukommen lassen. Umso mehr freut es uns, dass du deine Weiterempfehlung auch hier noch einmal öffentlichkeitswirksam geteilt hast. Wir wünschen dir bzw. eurem Lokal ebenfalls nur das Beste! Das Team von resmio
We are resmio clients since 5 years, perfect software for your restaurant for all its functions and prompts. Thank you Michelle for your kindness and your support. Best team <3
Hello Federica Molino, On behalf of the entire team, many thanks for your outstanding review. 🙌 We hope you continue to have great success with your system and can welcome plenty of delighted guests. All the best, resmio
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Even one star is too many. Their outrageous “customer service” completely ruins what is otherwise a decent system. I’m canceling my contract and switching to a reputable provider.
Hello Mr. Schneider, Thank you for your review, although we deeply regret your frustrating experience with our team. We therefore discussed your case internally with all those involved first thing this morning. Without going into specific details here for contractual reasons, we believe a miscommunication occurred. We sincerely apologize for this. We will learn from this experience to better meet our own standards in the future. We wish you all the best for the future. The resmio Team
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I give one star because service is not good.i paid for the website and it's more then two months I have not received my website domain.i called many times always they have excuses.i need my money back.i will not recommend.
Hallo, besten Dank für ihr Feedback. Wir bedauern die Unzufriedenheit, sind aber offen gesagt etwas überrascht über die Reaktion: Da wir die Rückerstattung bereits vor wenigen Tagen auf Kulanzbasis angewiesen haben, gingen wir davon aus, dass die Anlegenheit zu Ihren Gunsten geklärt sei. Zum Hintergrund: Die Erstellung einer Restaurant-Webseite erfordert zwingend eine Mitwirkung durch den Inhaber. Darauf haben wir mehrfach telefonisch und schriftlich hingewiesen. Wir wünschen ihrem Lokal weiterhin viel Erfolg. Das Team von resmio
I gave it 3 stars back then based on my emotions. Now I've corrected that. System failures happen everywhere. We've had problems twice in 6 years. If you rely 100% on a program like this, you're stuck on Saturday evening when nothing works. But the failure rate is perfectly acceptable.
Hello Denis, we are already aware of the issue and are working hard to restore the system. We sincerely apologize for any inconvenience caused. The resmio team
Very courteous, super efficient, and always striving to find a solution. We are very satisfied.
Thank you very much for your kind words and trust! We are delighted to hear that you find our support courteous and efficient. Your positive feedback motivates our team to continue to be committed and solution-oriented for you. We look forward to continuing to work with you! Your resmio team
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Mediocre management. Service is worth zero.
