relation GmbH design & kommunikation

We advise companies in the area of CRM development, as well as the expansion of any IT infrastructure. I myself work as a consultant in customer consulting.

Our recent experience with the integration of our email system and recruiting system was unfortunately not satisfactory. We had hoped to experience a seamless transition and efficient communication, but there were several challenges.

Our customer had the email inboxes running via relations GmbH, so it was inevitable to ask relations GmbH for support.

Communication: Communication was often unclear and delayed, which led to misunderstandings and delays in the project. Despite repeated attempts to gain a clear understanding of the steps required and propose constructive solutions, we often found ourselves in a situation where important information was missing or requests were ignored. Project management: Coordination between the parties involved was suboptimal. We had difficulties getting the necessary technical information in time, which led to further delays. Problem resolution: Ultimately, it was disappointing that a task that could be solved in a matter of minutes took several weeks to complete. This indicates significant shortcomings in process efficiency and management.

The managing director and 2 other employees. One left due to illness, which is why another contact person was brought in.

While we understand that technical integrations can be complex and sometimes lead to unforeseen challenges, the long lines of communication and lack of engagement from the service provider were particularly problematic in this case. We hope that this feedback will be used constructively to improve future processes and customer communication. In our collaboration with Mr. Mavridis and his team, we hope to reflect on this situation and take measures to avoid such problems in the future.

Very poor communication and willingness to solve problems quickly via meetings, which led to severe and unnecessary delays.

Unfortunately, my experience has not been good. In a negative sense, I was impressed by how a small request for IMAP integration becomes such a big effort.

It would be desirable if the communication channels, response times and processing with partners to resolve problems were faster and better.