Online Rebellion

Dear Ladies and Gentlemen of Sofanella GmbH, We would like to comment on your review - not only to classify your accusations objectively, but also to sensitize other business customers and service providers to potential risks in business relationships. A) Outstanding receivables and ongoing proceedings There have been outstanding invoices for several months which have not been paid despite repeated reminders. The matter is currently undergoing legal clarification. Repeated queries about invoices and bookings have repeatedly delayed the progress of the project. B) Repeated evaluation scheme by Sofanella A look at other public reviews of your business partners suggests that your review here is not an isolated case. Several former service providers - especially agencies - report comparable experiences with you, which are reflected in almost identical 1-star ratings. Owner responses on these platforms show partly identical patterns in the course of the project and in the escalation. C) Negative reviews after the end of the project After Sofanella GmbH terminated the collaboration and we took legal action, several negative reviews on platforms such as Trustpilot, GoLocal and werkenntdenBesten followed within a few weeks - some anonymous, some under pseudonyms, some via employees. This review on Google is the first under a real name. The link is technically traceable and documented. To the points you mentioned in detail: 1. massive project delays - due to your change requests: The originally agreed project durations were based on a contractually clearly agreed scope of services. In the course of the project, the customer made numerous change requests, which naturally had an impact on the schedule and implementation logic. We communicated these transparently and documented them in writing. 2. unexpected cost increases - due to extensions to the order: The project was calculated with the customer in advance and approved by the customer. Subsequent extensions or additional services were only implemented after prior written approval by the customer. There were no unexpected "hidden" costs at any time. The customer was able to see this transparently at all times, both in the project management and on every invoice. 3. no quality defects: All services delivered were implemented in accordance with agreed specifications, tested and handed over in coordination with the client. All services were implemented, tested and handed over in accordance with the specifications. Concrete defects or "business-damaging effects" were not documented or communicated in a comprehensible manner during the course of the project. 4. no inadequate support and communication deficits: Our customers are supported via a central project management system - with fixed contact persons, regular status meetings and audit-proof documentation. We cannot confirm that there was a general lack of transparency. 5. general assessment of the business relationship: We would have preferred an amicable clarification. Training, reviews and direct coordination at managing director level were offered but not taken up. We do not consider escalation via public platforms to be expedient. Our numerous long-term customer relationships and project examples show that we focus on reliability, transparency and quality and that our work produces exactly the opposite: sustainable, resilient and successful results.